Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Hurst

Jeanerette,LA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

RCA

United States Post Office
09.2015 - Current
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Organized mail ahead of delivery runs for correct routing.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Sorted mail according to order of address appearance for easy access in field.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Pharmacy Technician

CVS Pharmacy
05.2012 - 08.2015
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Certificate Pharmacy Tech -

Academy of ACADIANA
New Iberia, LA
05.2006

High School Diploma -

Jeanerette Senior High School
Jeanerette, LA
05.2004

Skills

  • RCA Connector
  • RCA Clean
  • RCA Spectra 70
  • MS Office
  • Self-Motivated
  • Teamwork and Collaboration
  • Data Entry
  • Written Communication
  • Decision-Making
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Attention to Detail
  • Flexible and Adaptable
  • Teambuilding
  • Dependable and Responsible

Timeline

RCA

United States Post Office
09.2015 - Current

Pharmacy Technician

CVS Pharmacy
05.2012 - 08.2015

Certificate Pharmacy Tech -

Academy of ACADIANA

High School Diploma -

Jeanerette Senior High School