Alexis Iserman
Minnetonka,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Delta Airlines
Saint Paul, MN
09.2021 - Current
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Monitored gate areas and addressed security situations with management.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Performed pre-flight inspections to prepare for flight.
Sales Manager
AT&T
Minneapolis, MN
11.2019 - 08.2021
- Handled performance management and compensation decisions to effectively recognize and motivate employees
- Cold called prospective clients to build awareness for company offerings and generate substantial interest
- Selected, developed, and deployed staff to effectively meet territory objectives
- Connected with customers to build trust and leverage consultative sales techniques
- Counted daily cash, prepared deposits, and updated financial records with current totals
- Resolved customer complaints regarding sales and service.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Bartender
Trends Sports Bar
Saint Paul, MN
06.2019 - 08.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Sales Associate
Verizon
Bloomington, MN
12.2018 - 07.2019
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Restocked front lanes and displays, following established merchandising procedures and standards
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Unboxed and restocked merchandise into attractive displays
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Welcomed guests and offered quick assistance to handle diverse needs
- Engaged customers and built connections to drive long-term sales
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Host
Saks Sports Bar
White Bear Lake, MN
01.2018 - 05.2018
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
Waitress
Lucky's Burgers
Saint Paul, MN
10.2017 - 12.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Consultant Representative
Mister Car Wash
Shoreview, Saint Paul, MN
01.2016 - 08.2016
- Entered, updated, and maintained daily activity and prospect information
- Identified customer needs by reviewing account information and conducting needs assessments
- Assisted new and existing customers in account set ups and cancellations
- Entered, updated, and maintained daily activity and prospect information
- Accomplished sales management professional with strong sales background and expert leadership abilities
- Focused, results-driven, and ambitious in pursuing sales targets and coordinating resources to achieve challenging objectives
- Proactive in reviewing KPIs and realigning strategies.
Education
Business Mangement
Saint Paul College
HIGH SCHOOL DIPLOMA -
Roseville High School
08.2018
Skills
- Prioritization
- Motivation
- Networking
- Multitasking
- Oversee operations
- Team building and
- Leadership
- Sales presentation
- Performance management
- Strategic planning
- Processed memberships, verifying client information
- Reviewed inspection checklists to ready vehicles for delivery to
- Customers
- Created strong relationships by promptly answering questions,
- Following up after service appointments, and implementing
- Customer incentive program
- Salesforce
- Pricing
- Sales Management
- Business Development
- Warm and Friendly
- Menu Memorization and Presentation
- Able to Lift 30 Pounds
- Conflict and Complaint Resolution
- Cool Under Pressure
Timeline
Customer Service Agent
Delta Airlines
09.2021 - Current
Sales Manager
AT&T
11.2019 - 08.2021
Bartender
Trends Sports Bar
06.2019 - 08.2019
Sales Associate
Verizon
12.2018 - 07.2019
Host
Saks Sports Bar
01.2018 - 05.2018
Waitress
Lucky's Burgers
10.2017 - 12.2017
Sales Consultant Representative
Mister Car Wash
01.2016 - 08.2016
Business Mangement
Saint Paul College
HIGH SCHOOL DIPLOMA -
Roseville High School
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