Alexis J White
Summary
I'm an experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. A talent for proactively solving problems and keeping team members on task and motivated. I am a detail-oriented team player with strong organizational skills with the capability of handling multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Leader
Potbelly's Sandwich Shop
10.2021 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted performance reviews and provided staff with feedback and guidance.
- Gathered, organized and input information into digital database.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Frequently inspected production area to verify proper equipment operation alongside temperature log checks.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Manager
Buffalo Joes
02.2017 - 10.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor
Buffalo Joes
03.2012 - 02.2017
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
High School Diploma -
Uplift High School
Chicago, IL06.2013
Skills
- I am highly dedicated and extremely enthusiastic
- Quick to grasp new concepts
- Team Motivation, leadership and supervision
- Individual and Team Goals
- POS System Operations
- Customer Service
- Cash Handling
- Inventory Counts
- Waste Management
Certification
- ServSafe Food Management Certification, 2023
- Food Allergen Safety Training, 2023
- Reiki Certification, 2016
Timeline
Shift Leader
Potbelly's Sandwich Shop
10.2021 - 06.2023
Assistant Manager
Buffalo Joes
02.2017 - 10.2021
Supervisor
Buffalo Joes
03.2012 - 02.2017
High School Diploma -
Uplift High School