Alexis Jackson
Loganville,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Medical Administrative Support Specialist
Blue Cross Blue Shield Of New Jersey
09.2021 - Current
- Documented and manged client medical information, case histories and insurance details
- Communicated and resolved problems with clients virtually (tele-commute)
- Handle organized and managed client claims
- Resolved client third-party issues by communicating directly with third-parties via phone and email
- Able to adapt to fast/uncertain environments and even new directives
Business Administrator
Ace Accessories
Lawrenceville , GA
07.2020 - 01.2022
- Sales and Partnership Administer
- Managed client profiles and orders
- Processed employee expense reports quickly to prevent delays in payouts.
- Manged, organized, and create reports on customer orders and trends
Sales Agent
Evolutional Travel (Independant Contractor)
Atlanta, GA
01.2019 - 05.2021
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 80%
- Organized trips for individual, family and business travelers
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Health Counselor
Quick Weight Loss Center
Snellville, GA
09.2019 - 01.2020
- Check systolic pressure/diastolic pressure
- Educated clients on effective ways to exercise while away on business travel, at home and on vacation
- Measured clients' overall fitness by completing comprehensive evaluations and physician clearances
- Managed customer transactions, prepared and processed registrations and maintained public record
- Maintained full and current understanding of available plans, products and services.
- Handled more than 15 daily inbound calls from customers
- Resolved problems related to benefits, eligibility and claims
- Helped members navigate enrollment process and choose appropriate options.
Education
Associate of Science - Human Development
Amridge University
Montgomery, AL05.2021
High School Diploma -
Starkville High School
Starkville, MS2013
Skills
- Strategic thinker
- Customer Service Orientation
- Problem-solving and organizational abilities
- Planning and Coordination
- Good written and oral communication skills
- Flexible and Adaptable
- Relationship Building
- Microsoft Office
- Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Medical Administrative Support Specialist
Blue Cross Blue Shield Of New Jersey
09.2021 - Current
Business Administrator
Ace Accessories
07.2020 - 01.2022
Health Counselor
Quick Weight Loss Center
09.2019 - 01.2020
Sales Agent
Evolutional Travel (Independant Contractor)
01.2019 - 05.2021
Associate of Science - Human Development
Amridge University
High School Diploma -
Starkville High School
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