Alexis Jaime Flores
Fraud Investigator
Carrollton,TX
Summary
Fraud investigator with 5 years of experience with a proven track record at JPMorgan Chase, excelling in analytical decision-making and problem-solving. Expert in conducting thorough investigations, preparing detailed reports, leveraging critical thinking to identify fraud trends and decision making with alerts/case closures and/or SAR filing recommendations. Recognized for enhancing operational efficiency and ensuring compliance through effective communication and leadership.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Fraud Investigator
JPMorgan Chase
Fort Worth, TX
05.2021 - Current
- Review fraud alerts and conduct transactional analysis to gather investigative facts, identify fraud trends, and collect evidence for decision-making regarding alert/case closure or SAR recommendations.
- Prepare comprehensive investigative reports, documenting and outlining findings and conclusions with completeness, organization, and accuracy.
- Responsible for decision-making, critical thinking, and independent judgment calls based on evidence gathered for timely government reporting of fraud activity.
Lead Associate Operations Manager on Duty
JPMorgan Chase
Dallas, Texas
04.2017 - 05.2021
- Supervise employees to ensure they fulfill their responsibilities and duties as required by their roles.
- Coordinate surprise audits on all tellers to detect any internal theft.
- Conduct overrides and manage suspected fraud, complaints, or challenging scenarios.
- Communicate policies, procedures, and any new updates to all employees.
- Coach, counsel, direct, and lead tellers to ensure accuracy and efficiency.
Education
Bachelor of Arts - Criminology And Criminal Justice
University of Texas At Arlington
Arlington 08.2017 - 05.2019
Skills
Excellent in analytical and decision making
Proficiency in Multi-tasking and accuracy
Remarkable in problem solving, active listening, critical and strategic thinking
Detail oriented and organization
Timeline
Fraud Investigator
JPMorgan Chase
05.2021 - Current
Bachelor of Arts - Criminology And Criminal Justice
University of Texas At Arlington
08.2017 - 05.2019
Lead Associate Operations Manager on Duty
JPMorgan Chase
04.2017 - 05.2021
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