Alexis Janes
Colorado Springs,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Claims Technician
Kentucky AGCSIF
07.2018 - Current
- Review claims documents to verify required information and secure any missing data.
- Follow up with claimants and medical providers on unresolved issues.
- Monitor compliance with regulations and industry best practices to promote fair and proper treatment for claimants.
- Respond to inquiries by answering questions, providing information and directing people to appropriate resources.
- Perform various administrative duties relating to claims.
- Check documentation for accuracy and validity on updated systems.
- Maintain confidentiality of patient finances, records, and health statuses.
- Maintain strong knowledge of basic medical terminology to better understand services and procedures.
- Create and issue payments to medical providers and claimants.
Back Office Leader
Best Buy
07.2015 - 07.2018
- Organized office operations, leading daily activities and controlling correspondence.
- Balanced and reconciled cash registers every morning, handling amounts upwards of $1M at times.
- Ordered office supplies and maintained supplier contacts in database.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Produced reports, contracts and correspondence using various software.
- Managed front-end sales team through coaching and sales technique training.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front lanes and customer service desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Provided leadership support throughout the whole store when needed.
Supervisor
Valu Market
08.2012 - 07.2015
- Scheduled breaks and distributed assignments for cashiers and cart runners.
- Completed service desk duties such as answering phones, Western Union, bill pay, lottery, returns, customer issues, etc.
- Reconciled and organized cash registers every evening.
- Ran various reports at closing to ensure proper business dealings.
- Completed any other tasks that the store manager might have needed done.
Education
No Degree -
University of Louisville
Louisville, KYHigh School Diploma -
Mercy Academy
Louisville, KY05.2013
Skills
- Mail Processing
- Critical Thinking
- Documentation Review
- Electronics Knowledge
- Microsoft Office
- Customer Support
- Exceptional Recordkeeping Abilities
- Staff Support
- Excellent Administrative Abilities
- Training Junior Team Members
- Great Mathematical Skills
Timeline
Claims Technician
Kentucky AGCSIF
07.2018 - Current
Back Office Leader
Best Buy
07.2015 - 07.2018
Supervisor
Valu Market
08.2012 - 07.2015
No Degree -
University of Louisville
High School Diploma -
Mercy Academy