Alexis Jean-Baptiste
Brockton,MA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
12
12
years of professional experience
Work History
Secretary's Assistant
ENC Church
Stoughton, MA
08.2016 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Sales Associate/Stylist
Banana Republic
Braintree, MA
10.2017 - 06.2020
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Folded and arranged merchandise in attractive displays to drive sales.
- Greeted customers and helped with product questions, selections and purchases.
- Dressed mannequins/ created aesthetics that followed the theme of the store floor
- Personally dressed and suggested merchandise for customers/clients.
- Maintained great customer/client relationship
Work Study Financial Aid Office Assistant
Massasoit Community College
Brockton, MA
08.2018 - 08.2019
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Complied with departmental protocols and procedures.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Fielded phone calls, took messages and directed callers to appropriate personnel.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Work Study Testing & Assessment Office Assistant
Massasoit Community College
Brockton, MA
10.2017 - 08.2019
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Gained operational knowledge and supported departmental needs.
- Fielded phone calls, took messages and directed callers to appropriate personnel.
- Interacted with customers by phone, email or in-person to provide information.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Retail Sales Associate
Macys
Braintree, MA
10.2016 - 01.2017
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Issued receipts and processed refunds, credits or exchanges.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
Behavior Health Technician Intern
Road To Responsibility
Braintree, MA
06.2016 - 08.2016
- Facilitated on-site activities, support groups and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Taught clients how to complete basic household chores and prepare food.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Education
Bachelor of Science - Communications
Emerson College
Boston, MAAssociate of Science - Liberal Arts And General Studies
Massasoit Community College
Brockton, MA06.2021
High School Diploma -
Brockton High School
Brockton, MA06.2016
Skills
- Report Preparation
- Supply Inventory Control
- Office Equipment Operation
- Professional and Courteous
- Schedule Management
- Meticulous Attention to Detail
- Resource Coordination and Allocation
- Ease with Computers and Technology
- Appointment Coordination
- Strong Organizational Skills
- Verbal and Written Communication
- Task Prioritization
- Research and Analytical Skills
- Multitasking and Time Management
- Highly Efficient and Productive
Timeline
Work Study Financial Aid Office Assistant
Massasoit Community College
08.2018 - 08.2019
Sales Associate/Stylist
Banana Republic
10.2017 - 06.2020
Work Study Testing & Assessment Office Assistant
Massasoit Community College
10.2017 - 08.2019
Retail Sales Associate
Macys
10.2016 - 01.2017
Secretary's Assistant
ENC Church
08.2016 - Current
Behavior Health Technician Intern
Road To Responsibility
06.2016 - 08.2016
Bachelor of Science - Communications
Emerson College
Associate of Science - Liberal Arts And General Studies
Massasoit Community College
High School Diploma -
Brockton High School