Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Jefferies

Northport,AL

Summary

Enthusiastic and reliable professional that always takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Server

Brick And Spoon
07.2022 - 01.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Server

Another Broken Egg Cafe
10.2021 - 04.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Bartender

O'Quilgey's Seafood Steamer
03.2018 - 03.2021
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Head Bartender

Mellow Mushroom Pizza Bakers
08.2013 - 06.2017
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

High School Diploma -

Brookwood High School
Brookwood, AL
05.2012

Skills

  • Order Management
  • Guest Engagement
  • Supply Restocking
  • Daily specials memorization
  • Beverage Preparation
  • Menu Memorization
  • Order Accuracy
  • Suggestive Selling
  • High-volume dining

Timeline

Server

Brick And Spoon
07.2022 - 01.2024

Server

Another Broken Egg Cafe
10.2021 - 04.2022

Bartender

O'Quilgey's Seafood Steamer
03.2018 - 03.2021

Head Bartender

Mellow Mushroom Pizza Bakers
08.2013 - 06.2017

High School Diploma -

Brookwood High School

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Alexis Jefferies