Alexis Jimenez
Edgemoor,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues while also maintaining business operations.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
Dental Access Carolina
Rock Hill , SC
06.2023 - Current
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Monitored supply levels within the office and ordered new materials as needed.
Postal Carrier
United States Post Office
Rock Hill , SC
02.2022 - 06.2023
- Sorted and distributed incoming mail to appropriate locations.
- Performed daily maintenance of postal vehicle, including checking fluid levels, tire pressure, and other safety checks.
- Collected mail from post office boxes and delivered it to customers' homes or businesses.
- Maintained records of all packages received and delivered along with any necessary paperwork.
- Delivered special-handling mail such as certified, insured, registered, and express items.
- Provided excellent customer service when interacting with customers regarding postal services offered.
- Conducted regular inspections of postal equipment to ensure proper working condition.
- Reported any damaged or lost items to supervisor immediately upon discovery.
- Assisted in training new employees on sorting procedures and delivering routes.
Scheduling Coordinator
All Ways Caring Home Care
Rock Hill, SC
01.2020 - 02.2022
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Provided support in resolving scheduling conflicts between employees.
- Monitored changes in labor needs to ensure compliance with relevant laws and regulations.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Education
High School Diploma -
Lewisville High School
Richburg, SC06-2014
Skills
- Appointment Scheduling
- Collection Experience
- Maintaining Office Structure
- Microsoft Knowledgeable
- Patient Registration
- Healthcare Knowledge
- Customer Service Orientated
- Sterilization Procedures
- HIPAA Compliance
- Office Administration
- Multitasking
- Call Center Experience
- Detail-Orientated
Timeline
Patient Services Representative
Dental Access Carolina
06.2023 - Current
Postal Carrier
United States Post Office
02.2022 - 06.2023
Scheduling Coordinator
All Ways Caring Home Care
01.2020 - 02.2022
High School Diploma -
Lewisville High School