Alexis Jimenez
Helotes,TX
Summary
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Claims Inventory Management Team Leader
JP Morgan Chase Bank
05.2016 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Debit Card Fraud Prevention
JP Morgan Chase Bank
04.2015 - 05.2016
- Reduced debit card fraud incidents by implementing effective monitoring strategies and identifying suspicious activities.
- Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clear communication with clients.
- Analyzed transaction data to identify emerging trends in fraud tactics, enabling proactive response to potential threats.
- Managed high-risk accounts through continuous monitoring and timely intervention when necessary, minimizing losses due to fraudulent activities.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Accounting Office Employee
Sams Club
10.2014 - 04.2015
- Providing excellent service of checking out items/calculating totals correctly
- Improved cash handling efficiency by implementing streamlined processes and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Collaborated with team members to create efficient work schedules, optimizing staff productivity and office workflow.
Supervisor, Lead, & Base Operator
Six Flags Fiesta Texas
06.2010 - 08.2014
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Education
High School Diploma -
Tom C. Clark High School
01.2012
Skills
- Advanced Microsoft Office Suite
- Leading Team Meetings
- Flexible Schedule
- Call Center Operations
- Work Planning and Prioritization
- Risk Assessment
- Leadership/Mentoring
- Documentation and Reporting
- Coaching and Mentoring
- Staff Training
- Complex Problem-Solving
- Service Level Agreements
Timeline
Claims Inventory Management Team Leader
JP Morgan Chase Bank
05.2016 - Current
Debit Card Fraud Prevention
JP Morgan Chase Bank
04.2015 - 05.2016
Accounting Office Employee
Sams Club
10.2014 - 04.2015
Supervisor, Lead, & Base Operator
Six Flags Fiesta Texas
06.2010 - 08.2014
High School Diploma -
Tom C. Clark High School