Alexis Jimenez
San Antonio,TX
Summary
Dynamic and adaptable professional with a strong enthusiasm for embracing new challenges and exploring diverse work environments. Possesses a proven track record of quickly learning and excelling in various roles, demonstrating a commitment to personal and professional growth. Eager to leverage a versatile skill set and a passion for innovation to contribute to dynamic and forward-thinking teams. Adept at navigating change, fostering collaboration, and driving success in any setting. Seeking opportunities that offer both adventure and the chance to make a meaningful impact.
Overview
10
10
years of professional experience
Work History
Claims Inventory Management Team Leader
JP Morgan Chase Bank
05.2016 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
- Helped meet changing demands by recommending improvements to business systems or procedures
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Debit Card Fraud Prevention
JP Morgan Chase Bank
04.2015 - 05.2016
- Reduced debit card fraud incidents by implementing effective monitoring strategies and identifying suspicious activities
- Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clear communication with clients
- Analyzed transaction data to identify emerging trends in fraud tactics, enabling proactive response to potential threats
- Managed high-risk accounts through continuous monitoring and timely intervention when necessary, minimizing losses due to fraudulent activities.
Accounting Office Employee
Sams Club
10.2014 - 04.2015
- Providing excellent service of checking out items/calculating totals correctly
- Improved cash handling efficiency by implementing streamlined processes and procedures
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions
- Collaborated with team members to create efficient work schedules, optimizing staff productivity and office workflow.
Education
Tom C. Clark High School
06.2012
Skills
- Technical Proficiency
- Verbal and Written Communication
- Adaptability and Flexibility
- Time Management
- Project Management
- Leadership and Mentoring
- Work Ethic and Integrity
- Creativity and Innovation
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
Timeline
Claims Inventory Management Team Leader
JP Morgan Chase Bank
05.2016 - Current
Debit Card Fraud Prevention
JP Morgan Chase Bank
04.2015 - 05.2016
Accounting Office Employee
Sams Club
10.2014 - 04.2015
Tom C. Clark High School