Alexis Jimenez
Philadelphia,PA
Summary
Self-motivated, goal-oriented professional dedicated to maintaining elevated levels of customer service satisfaction and contributing to company success. Effective communication skills and proven ability to establish and build rapport with clients and prospects. Passionate about continuous learning and professional development and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
American Exchange LLC.
Philadelphia, PA
10.2024 - 01.2025
- Transcribed and maintained accurate records of all activities related to the annual open enrollment process.
- Used excellent verbal skills to engage clientele in conversation and effectively determine needs and requirements.
- Handled new enrollments, modifications and updating of existing policies.
- Promoted high customer satisfaction by using strong problem-solving skills and resolving issues efficiently and effectively.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Processed payments for various clients in a timely manner.
Receptionist
S & J Auto Repair
Philadelphia, PA
01.2022 - 09.2024
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Real Estate Agent
Realty Mark Cityscape
Philadelphia, PA
08.2019 - 09.2024
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determine clients’ needs and financial abilities to propose solutions that suit them
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements, and related matters, ensuring a fair and honest dealing
- Perform comparative market analysis to estimate properties’ value
- Display and market real property to potential buyers
- Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.)
- Maintain and update listings of available properties
- Promote sales through advertisements, open houses and listing services
- Remain knowledgeable about real estate markets and best practices
- Cold Calls, Data Entry.
Administrative Assistant/Receptionist
Northeast Treatment Center NET
Philadelphia, PA
02.2018 - 04.2019
- Managed lobby area
- Greeted clients and guests upon entrance of facility and checked credentials for entry
- Logged all interactions, whether verbally or physically, via MS Office and Excel Spreadsheets
- Managed the switchboard and handled an overflow of calls (200+ daily) for all seven facilities under the NET umbrella
- Ensured completion of onboarding paperwork and all sign-in procedures via Credible BH
- Verified health insurance for existing and new clients using Promise EVS
- Assisted HR with onboarding procedures and scheduling potential new hires
- Managed the emergency safety drills and referred callers to emergency numbers or concerned parties
- Used organization skills to file documents accurately, filter incoming and outgoing communication (including emails, memos, faxes, and mail) and establish processes for completing daily responsibilities.
Front Desk/Customer Service Rep
Holiday Inn Express
Essington, PA
08.2016 - 01.2017
- Responded to guest inquiries/ requests & provided excellent customer service in helping customers find the products they needed
- Resolved any problem issues in a timely, friendly, and efficient manner
- Handled check-in/checkout process, provided information, recommendations, & booking services
- Ensured all cash/cash equivalents were accounted for and balanced at the beginning and the end of work shift
- Managed phone activities including providing general knowledge to callers, collecting payments, and verifying correct charges on the guest folio
- Data Entry of all customer transactions
- Ensured compliance with all company policies and procedures.
Customer Service/Sales Manager
Direct Sales Solutions, LLC
Philadelphia, PA
10.2014 - 12.2016
- Used consultative selling skills to identify opportunities, overcome objectives, and turn cold canvassing into sales
- Built relationships with key decision making and matched consumers with products based on their needs
- Conveyed the benefits of products/services and generated consumer interest
- Sold service renewals and expanded customer base in several states via D2D contact and conducted follow up calls via customers' requests
- Recruited, referred, and trained new and existing employees; critiqued work of new hires on daily basis; Data entry of all Sale Transactions for new hires
- Residential and Commercial Door to Door, Business to Business Sales.
Customer Account Representative
Rent-A-Center
Philadelphia, PA
02.2016 - 05.2016
- Answered, screened and processed over 200 calls daily using a call management system and web-based communications
- Maintained accurate records of customer account activity, to include current and past due accounts
- Reviewed past due accounts and communicated via in person/via phone with the customers to promote timely payments
- Collected customer payments and met daily/weekly collection standards
- Obtained new rental orders on the sales floor as well as over the phone
- Delivered, installed and instructed customers on proper use of merchandise
- Maintained a Data Entry Log of all Transactions, Calls, and consumer interactions.
Customer Service/Sales Representative
Salesmakers/Retail Business Development
Philadelphia, PA
01.2015 - 10.2015
- Demonstrated products, advised clients, and answered inquiries
- Checked quality of accounts services, made regular status reports: follow ups, closings, activities
- Identified key messages and set a clear image of the result
- Documented customer interactions, when necessary, compiled documents and forwarded information to interested parties
- Recommended new products or services or made suggestions for improvements by identifying relevant features and benefits
- Assisted clients by demonstrating the use of goods and programs and answered any questions they may have had
- Designed and implemented a creative visual merchandising strategy
- Oversaw production and briefed staff on arranging displays
- Data entry of all transactions.
Skills
- Time Management
- Problem solving
- Communication
- Leadership
- Adaptability
- Decision Making
- CRM, Software & Application Knowledge
- Customer Service
- Database Management
- Administrative Support
- Data/Order Entry
- Multi-tasking
- Sales/Marketing
- Honest and ethical
- Client Needs Assessment
- Patient confidentiality
- Insurance verification
- Form preparation
- Policy updates coordination
- Documentation processing
- Payment processing
Certification
- Pennsylvania Real Estate License Salesperson, 08/2019 - 05/2026
Timeline
Enrollment Specialist
American Exchange LLC.
10.2024 - 01.2025
Receptionist
S & J Auto Repair
01.2022 - 09.2024
Real Estate Agent
Realty Mark Cityscape
08.2019 - 09.2024
Administrative Assistant/Receptionist
Northeast Treatment Center NET
02.2018 - 04.2019
Front Desk/Customer Service Rep
Holiday Inn Express
08.2016 - 01.2017
Customer Account Representative
Rent-A-Center
02.2016 - 05.2016
Customer Service/Sales Representative
Salesmakers/Retail Business Development
01.2015 - 10.2015
Customer Service/Sales Manager
Direct Sales Solutions, LLC
10.2014 - 12.2016
- Pennsylvania Real Estate License Salesperson, 08/2019 - 05/2026