Alexis Jimenez
Haltom City,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Debt Collector
Octane Lending
Irving, TX
01.2024 - Current
- Managed high-volume collections through effective communication and negotiation strategies.
- Developed tailored payment plans to assist clients in resolving outstanding debts.
- Implemented process improvements that enhanced recovery rates and reduced delinquencies.
- Trained and mentored junior staff on best practices in debt collection techniques.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Collections Agent
Exeter Finance
11.2021 - 12.2023
- Analyzed past due accounts and initiated contact with account holders to facilitate payment arrangements.
- Developed tailored repayment plans aligned with account holders' financial situations and repayment capabilities.
- Reclaimed lost revenue through proactive outreach to customers with overdue accounts.
- Facilitated high-volume daily call operations to meet demands of a busy collections group.
- Executed skip tracing procedures to locate customers unresponsive to collection efforts.
Customer Service Representative
YSTA Services
02.2020 - 04.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed account and service histories to identify trends and issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Consulted with customers to determine best methods to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma - undefined
Fossil Ridge High School
05.2019
Skills
- Implemented strategies for effective conflict resolution, promoting constructive dialogue and understanding
- Analyzed customer interactions and feedback to optimize relationship management processes and improve service delivery
- Trained team members in de-escalation techniques to improve conflict resolution skills and foster collaboration
- Developed and organized call documentation processes to enhance communication and information retrieval
- Utilized advanced research methods to gather information and successfully trace missing persons
- Implemented systematic account monitoring processes to enhance operational integrity and client trust
- Achieved high product quality through rigorous testing and quality assurance protocols Enhanced team efficiency by streamlining quality processes and reducing error rates Drove improvements in product reliability, resulting in increased customer trust and satisfaction
- Debt recovery strategies
- Patience and persistence
- Goal-oriented mindset
Languages
English
Full Professional
Timeline
Debt Collector
Octane Lending
01.2024 - Current
Collections Agent
Exeter Finance
11.2021 - 12.2023
Customer Service Representative
YSTA Services
02.2020 - 04.2021
High School Diploma - undefined
Fossil Ridge High School