Alexis Jobe Harris
North Las Vegas,NV
Summary
Experienced manger and support professional brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
12
12
years of professional experience
Work History
Customer Care Associate I
Sunbit
09.2025 - Current
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Analyzed paperwork to verify completeness and eligibility for requested products and services.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
- Coordinated timely solutions to guests' issues by coordinating proactively with operations team.
- Maintained good call control to quickly uncover questions and keep call times low.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and resolutions
- Helped approximately 60-100 every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems .
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Cosmetologist
Self Employed
04.2014 - Current
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Developed new techniques to improve appearance of customer and provide different looks.
- Applied makeup to clients for special occasions to meet requirements.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
- Developed loyal following of clients by providing high-quality services.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
Caregiver
County of Riverside IHSS
01.2024 - 07.2025
- Provided personal care assistance to approximately 6 clients, including bathing, dressing, grooming, and toileting.
- Administered prescribed medications, monitored for side effects, and ensured compliance with care plans.
- Transported clients to medical appointments and ran errands as needed.
- Assisted in the creation and implementation of personalized care plans with medical teams and families.
Instructor, Cosmetology
Milan Institute
07.2024 - 04.2025
- Developed and delivered engaging lessons in cosmetology, aligning with state licensing and industry standards.
- Taught hair cutting, styling, coloring, and chemical processes with a focus on safety and technique.
- Assessed student progress through practical and written evaluations, providing constructive feedback.
- Maintained up-to-date knowledge of trends, techniques, and best practices in the cosmetology field.
- Supported and educated approximately 150+ students in career development and job readiness while fostering a positive learning environment.
Office Assistant I
Riverside County DPSS
08.2023 - 01.2024
- Greeted clients, answered inquiries and provided information about DPSS services.
- Answered phones and emails, prepared inter-office correspondence, scheduled appointments, managed calendars and organized files.
- Worked with various computer applications including word processing, spreadsheet and internet software.
- Applied a positive and helpful attitude while interacting with 100+ clients and staff to ensure successful business operations.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
- Proven ability to learn quickly and adapt to new situations.
Customer Service/Billing Representative
Pro Health Staffing
02.2021 - 08.2023
- Managed 100-200 incoming calls daily, assisting patients, vendors, insurance companies, and other medical facilities.
- Responsible for accurate data entry, appointment scheduling, and follow-up actions in the database.
- Handled patient inquiries, routed calls, and referred clients to medical professionals as needed.
- Processed up to 300 medical claims daily, ensuring compliance with billing protocols.
- Delivered comprehensive patient services including appointment scheduling, billing inquiries, and customer support.
- Managed large volumes of patient data and ensured smooth administrative processes for healthcare services.
- Assessed accounts for payment status and reached out to customers.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed and solved account and billing discrepancies.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Received incoming information and entered into database system.
- Performed quality assurance evaluations of processes and previous bills.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Collaborated with customers to resolve disputes.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Utilized various software programs to process customer payments.
- Maintained accurate records of customer payments.
Education
Bachelor of Science - Biology
Howard University
Washington, District of Columbia, DCNo Degree - Cosmetology
Pacific Beauty College
Los Angeles, CASkills
- Health and wellness aid
- Cosmetology education
- Exceptional customer service
- Healthcare reimbursement knowledge
- Compliance assessment expertise
- Clerical support background
- Proficient multitasking abilities
- Patient Interaction & Confidentiality
Timeline
Customer Care Associate I
Sunbit
09.2025 - Current
Instructor, Cosmetology
Milan Institute
07.2024 - 04.2025
Caregiver
County of Riverside IHSS
01.2024 - 07.2025
Office Assistant I
Riverside County DPSS
08.2023 - 01.2024
Customer Service/Billing Representative
Pro Health Staffing
02.2021 - 08.2023
Cosmetologist
Self Employed
04.2014 - Current
Bachelor of Science - Biology
Howard University
No Degree - Cosmetology
Pacific Beauty College