Conducted thorough background checks on potential employees, including reference checks and criminal records.
Provided efficient verification services to customers in a timely manner.
Compiled detailed reports outlining findings from completed verifications.
Demonstrated excellent communication and customer service skills when interacting with clients.
Verified identities using multiple sources such as driver's licenses and social security numbers.
Supervised and trained other staff members.
Trained on multiple processes including job/school verification, county/state/national federal criminal, sex offender registry, driving records, child abuse clearances and FBI fingerprinting.
Answered incoming calls promptly and professionally, routing messages as needed.
Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Maintained organized calendar of important meetings and events.
Developed and maintained effective working relationships with clients, vendors, and staff.
Composed professional correspondence such as letters, memos, emails.
Secretary
York County Automotive/Towing & Recovery
07.2018 - 08.2021
Answered incoming calls promptly and professionally, routing messages as needed.
Greeted visitors warmly upon arrival at the office; provided friendly customer service.
Developed and maintained effective working relationships with clients, vendors, and staff.
Organized office supplies inventory to ensure timely ordering of materials when necessary.
Wrote up/Reviewed invoices for accuracy before submitting them for payment processing.
Compiled abandoned vehicle paperwork for PennDOT.
Spoke with insurance, copart and towing companies to review invoices and vehicle information.
Scheduling appointments.
Barista
Giant Food Stores
08.2012 - 08.2013
Operated cash registers and handled cash and card transactions.
Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
Welcomed customers and answered questions regarding menu items and preparation methods.
Maintained clean and healthy environment by following proper safety and sanitation regulations.
Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
Maintained an efficient workflow by restocking supplies as needed throughout the day.
Prepared teas, hot chocolate, and other non-coffee drinks for customers.
Trained new baristas on company processes and product preparation.