Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Johnson

Sylacauga

Summary

Experienced Customer Service Representative with 1 year of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

4
4
years of professional experience

Work History

Quality Inspector

Fleetwood Metal Industries
11.2023 - 02.2024
  • Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
  • Reduced defects in production by implementing meticulous inspection processes and protocols.
  • Collaborated with manufacturing team to ensure consistent quality standards across all products.
  • Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.

Finishing Line Operator

Nemak
04.2021 - 11.2023
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Call Center Customer Service Representative

Afni Call Center
01.2021 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Online Personal Shopper

Walmart
12.2019 - 12.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Education

High School Diploma -

Sylacauga High School
Sylacauga, AL
08.2017

Skills

  • Machine Operation
  • Banding Tools Operation
  • Cycle Counts
  • Reading and Determining Measurements
  • Account Updating
  • Service Recommendations
  • Call Center Operations
  • Market Trends Analysis
  • Product Picking
  • Route Planning
  • Delivery Management

Timeline

Quality Inspector

Fleetwood Metal Industries
11.2023 - 02.2024

Finishing Line Operator

Nemak
04.2021 - 11.2023

Call Center Customer Service Representative

Afni Call Center
01.2021 - 04.2021

Online Personal Shopper

Walmart
12.2019 - 12.2020

High School Diploma -

Sylacauga High School

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Alexis Johnson