Alexis Johnson
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level workplace position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
05.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Cashier, Stocker
Ollie's Bargain Outlet
07.2020 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Improved customer satisfaction by promptly locating items and providing product information.
- Greeted store customers and discussed needs.
Cashier
Hibbet Sports
08.2019 - 07.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cook's Assistant, Cashier
Pizza Hut
06.2017 - 08.2019
- Enhanced customer satisfaction by providing efficient and accurate transactions at the cashier counter.
- Reduced errors in cash handling by implementing a system for double-checking balances, ensuring accuracy and accountability.
- Streamlined the payment process for customers with prompt service and clear communication of available payment options.
- Assisted in achieving company sales goals through upselling promotional items during checkout, resulting in increased revenue.
- Collaborated with fellow employees to address complex transactions or resolve customer issues, promoting teamwork and problem-solving skills.
- Supported store operations by accurately maintaining cash registers, preparing daily deposits, and reconciling discrepancies as needed.
- Established trusting relationships with regular customers through friendly interactions and personalized assistance during their shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Packed customer orders into boxes and bags, transferring to cart.
- Assisted in training new employees on proper cashier procedures and best practices, fostering a supportive learning environment for new hires.
Education
Bachelor of Arts - Social Work
Fort Valley State University
Fort Valley, GA05.2022
High School Diploma -
Warner Robins High School
Warner Robins, GA05.2016
Skills
- Consultative Sales
- Data Entry
- Complaint resolution
- Account updating
- Multitasking
- Data Collection
- Quick Learner
- Money handling abilities
- Active Listening
- Microsoft Experts (Excel, Word, Outlook, etc)
- Staff education and training
- Small Group Instruction
- Relationship Building
Affiliations
- Keenan Dodson Phone:478-297-9236
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
05.2021 - Current
Cashier, Stocker
Ollie's Bargain Outlet
07.2020 - 05.2021
Cashier
Hibbet Sports
08.2019 - 07.2020
Cook's Assistant, Cashier
Pizza Hut
06.2017 - 08.2019
Bachelor of Arts - Social Work
Fort Valley State University
High School Diploma -
Warner Robins High School