Alexis Johnson
Summary
Proven Medical Assistant and Patient Service Representative with a track record of enhancing patient care and streamlining clinical operations at UC Health. Expert in HIPAA compliance and patient scheduling, coupled with exceptional customer service skills, significantly improved clinic efficiency. Demonstrates a compassionate approach to patient interactions, fostering trust and loyalty. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 2 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant
UC Health
11.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced team productivity, supervising and scheduling maintenance staff assignments.
- Streamlined appointment scheduling process for increased efficiency within the clinic.
Patient Service Representative
UC Health
09.2022 - 02.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
Cashier
Kroger
09.2017 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Medical Office Administration
Interactive College of Technology
Newport, KY04.2024
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Clinical Documentation
- Data Entry
- Patient-focused care
- Reliable team player
- Electronic Health Records
- Compassionate
- Insurance Verification
- Maintaining confidentiality
- Appointment Setting
Timeline
Medical Assistant
UC Health
11.2022 - Current
Patient Service Representative
UC Health
09.2022 - 02.2024
Cashier
Kroger
09.2017 - 11.2023
No Degree - Medical Office Administration
Interactive College of Technology