Alexis Johnson
Summary
Experienced in client relationship management, consistently elevating customer satisfaction levels. Demonstrated expertise in strategic planning and execution, leading efficient operations resulting in enhanced customer engagement and loyalty. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Recognized as a reliable team collaborator, excelling in adapting to dynamic environments and achieving positive outcomes. Skilled in communication, problem-solving, and time management.
Overview
8
8
years of professional experience
Work History
Sales Associate
Designer Shoe Warehouse, DSW
12.2023 - Current
- Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service
- Answer questions regarding product and complete customer transactions through either in-store sales or digital orders
- Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards
- Actively participates in daily team meetings and ongoing training
- Demonstrate teamwork and support inclusivity.
Feeder Dispatch Supervisor
United Parcel Service, UPS
09.2020 - 10.2023
- Directed and managed a team of 10+ employees and over 100 drivers, ensuring daily objectives were met and operational challenges were addressed promptly
- Implemented comprehensive training programs to maintain adherence to company policies and foster continuous improvement
- Conducted regular performance evaluations to support staff development and meet organizational objectives
- Utilized data analysis to optimize package distribution processes, resulting in increased efficiency and cost savings
- Provided daily performance reports for corporate and regional analysis, informing strategic decision-making
- Orchestrated load planning and assignments to ensure timely and safe delivery while meeting cost targets
- Led corrective action procedures to enhance operational efficiency and address process deficiencies.
Dispatch Specialist
United Parcel Service, UPS
06.2017 - 09.2020
- Provided logistical support for up to 75 drivers and customers, daily optimizing load distribution and pickup schedules
- Managed load planning and assignments, monitored equipment conditions, and ensured compliance with safety regulations
- Compiled and analyzed performance data to support decision making and process improvement initiatives
- Developed dispatch plans, conducted yard audits, and maintained process standardization
- Reviewed and interpreted various dispatch reports and schedule to inform staffing and process optimization.
Human Resources Intern
Colfax Fluid Handling
06.2016 - 08.2016
- Collaborated with VP of Human Resources to develop HR Scorecard, tracking global company data
- Assisted with recruitment processes, including interviews, onboarding, and candidate travel arrangements
- Coordinated company events and maintained expense reports, demonstrating strong organizational skills
- Conducted background checks, pulled benchmarking reports, and assisted with Affirmative Action Plans.
Education
Bachelor of Science - Management
Claflin University
05.2017
Skills
- Customer Service
- Leadership Qualities
- Effective Communication
- Customer Relationship Management
- Teamwork and Collaboration
- Problem-Solving Skills
- Time Management
- Data Analysis and Reporting
- Training and Development
- Project Management
- Proficient in Microsoft Office
- Logistics Expertise and Route Planning
Timeline
Sales Associate
Designer Shoe Warehouse, DSW
12.2023 - Current
Feeder Dispatch Supervisor
United Parcel Service, UPS
09.2020 - 10.2023
Dispatch Specialist
United Parcel Service, UPS
06.2017 - 09.2020
Human Resources Intern
Colfax Fluid Handling
06.2016 - 08.2016
Bachelor of Science - Management
Claflin University
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