Alexis Johnson
Spotsylvania,VA
Summary
Adept at fostering positive environments and enhancing resident well-being at RACSB, I excel in de-escalation and emotional support, significantly reducing behavioral incidents. My leadership at Five Guys improved customer satisfaction and team efficiency, showcasing my problem-solving abilities and team collaboration skills. Achievements include streamlining operations and championing resident advocacy, underpinning my commitment to excellence and growth.
Overview
13
13
years of professional experience
Work History
Residential Counselor
RACSB
07.2019 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Enhanced communication with families, providing regular updates on resident progress and well-being.
- Advocated for residents' rights and needs during interdisciplinary team meetings and external agency collaborations.
Assistant Manager
Five Guys
04.2012 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Standard Diploma -
Essex High School
Tappahannock, VA06.2011
Skills
- De-escalation techniques
- Client advocacy
- Boundaries establishment
- Supply replenishment
- Client transportation
- Incident reporting
- Resident supervision
- Emotional support
- Staff communication
- Relationship building
- Staff training
- General housekeeping
- Active listening
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team collaboration
- Effective communication
- Decision-making
- Conflict de-escalation
- Team building
- Safety protocols
- Task prioritization
Timeline
Residential Counselor
RACSB
07.2019 - Current
Assistant Manager
Five Guys
04.2012 - 08.2020
Standard Diploma -
Essex High School
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