ALEXIS JOHNSON
Maitland,USA
Summary
Highly motivated professional eager to share knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase company objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disaster Case Manager-Travel
Tetra Tech
04.2025 - Current
- Conduct comprehensive assessments of clients’ disaster-related needs and create individualized recovery plans.
- Assist clients in navigating and applying for FEMA’s Individuals and Households Program (IHP) and Direct Housing Program, ensuring they understand the process and meet eligibility requirements.
- Coordinate with internal and external stakeholders, including government agencies, nonprofits, and community organizations, to facilitate resource access and service delivery.
- Contributed to ongoing program evaluation by tracking client progress toward established goals using standardized metrics.
Junior Recovery Analyst For FEMA Public Assistance
Tetra Tech
02.2023 - 03.2025
- Review and analyze a large volume of financial, contract, and labor documentation
- Track, organize, and maintain financial data and backup documentation
- Prepare cost analyses and develop analytical methodologies, as needed
- QA/QC reconciliation of application records, invoice records, and material use records for grant-funded programs
- Coordinate, review, analyze, and summarize financial data for grant-funded programs
- Developed comprehensive reports to track progress, identify challenges, and provide actionable insights for management review.
Admin/Shelter Shift Lead for Denver,CO Shelter Ops
Tetra Tech
10.2023 - 10.2023
- Provides administrative support to department
- Inputs and updates data accurately into a company software system
- Compiles, creates and maintains multiple databases using various software applications
- Organizing shift schedules for team members
- Monitoring attendance, tardiness and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Conducting performance reviews and sharing feedback with both upper management and team members
- Adhering to company policies and health, safety and employment standards
Quality Control Reviewer for ERAP
Tetra Tech
04.2021 - 12.2022
- Review cases to assure that every document that is needed has been uploaded
- Answer questions from staff and provide guidance and feedback
- Devise ways to optimize procedures and maintain compliance with applicable regulations
- Assist in the formulation of target goals for teams
- Participated in internal and external audits, providing evidence of adherence to established quality control processes and standards.
- Developed and maintained thorough documentation of all quality control procedures, facilitating easy reference for team members.
Insurance Verification Specialist
Alliance RX Walgreens Prime Specialty
10.2020 - 04.2021
- Reviewed patient deductibles and copays and entered into billing system
- Followed established verification processes to confirm insurance benefits, medical necessity, and authorization
- Addressed and resolved issues identified by billing staff related to eligibility and coverage
- Developed detailed knowledge of insurance policies and procedures to ensure accurate verifications
- Worked within EMR system to document results of patient insurance verification
- Answered questions from patients and clerical staff regarding coverage
- Processed over 100 insurance claims a day.
Delivery Courier
Independent Contractor
01.2018 - 03.2020
- Provided courteous customer service while delivering goods in a professional manner
- Managed workloads independently, ensuring all assigned tasks were completed on time and within budget
- Obtaining signatures from customers and transporting documents
- Following delivery routes and time schedules
- Loading, unloading, preparing, inspecting and operating the delivery vehicle
- Delivering a wide variety of items
Home Healthcare Aid/Caregiver
Independent Contractor
07.2017 - 07.2019
- Observed changes in client's condition or behavior and reported them to the supervisor or nurse on call
- Assisted clients with activities of daily living such as bathing, dressing, grooming, eating and ambulation
- Demonstrated excellent communication skills when interacting with patients and their families
- Ensured that all safety protocols were followed at all times while caring for the patient
- Familiarized myself with each individual patient's needs in order to provide personalized assistance
- Adapted easily to different environments and schedules while working flexible hours
- Provided companionship for elderly patients who were isolated due to illness or disability
- Transported patients to doctor appointments or other destinations if needed
Bilingual Medical Scheduler
Planned Parenthood
06.2015 - 07.2017
- Collected current insurance, demographics and appropriate paperwork to scan into patient records
- Efficiently managed patient scheduling and appointment confirmations, ensuring accuracy of medical records
- Monitored incoming calls, emails, faxes, responding promptly to inquiries or requests for assistance
- Scheduled new and return appointments in electronic systems
- Processed referrals from primary care physicians to specialists in a timely manner
- Utilized electronic medical records system to create, update and manage patient data
- Collaborated with physicians, nurses and other healthcare professionals to coordinate patient care
- Proficient in using various computer systems for scheduling appointments, updating patient information
Bilingual Customer Service Representative
Long Motor Corporation
02.2013 - 06.2015
- Answered incoming calls promptly, professionally greeting each caller
- Utilized strong bilingual communication skills to successfully assist customers
- Provided customer service in Spanish and English to customers over the phone, responding to inquiries and resolving issues
- Managed high volumes of emails from customers in both Spanish and English
- Spoke clearly and persuasively in positive or negative situations, listening to customers to get clarification and respond to questions
- Processed payments accurately according to established guidelines
- Resolved billing issues and complaints and processed and posted payments to accounts
- Collaborated with other departments to ensure a smooth customer experience
Administrative Assistant
Ramirez Roofing
11.2012 - 02.2013
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Maintained database of client contact information with accuracy and attention to detail
- Maintained calendars and schedules to set appointments for management team
- Payroll
Education
High School Diploma -
North Kansas City High School
05.2012
Business Management
Metropolitan Community College
Kansas City, MOBachelor of Science - Business Management
Western Governors University
Salt Lake City, UT04-2027
Skills
- Quality Assurance
- Conflict Resolution
- Administrative Support
- Time Management
- Team Building
- Organizational Skills
- Emergency planning
- Disaster response
Certification
- Level 1 Med Aide
- CPR Certification
LANGUAGES
Spanish Fluent
Timeline
Disaster Case Manager-Travel
Tetra Tech
04.2025 - Current
Admin/Shelter Shift Lead for Denver,CO Shelter Ops
Tetra Tech
10.2023 - 10.2023
Junior Recovery Analyst For FEMA Public Assistance
Tetra Tech
02.2023 - 03.2025
Quality Control Reviewer for ERAP
Tetra Tech
04.2021 - 12.2022
Insurance Verification Specialist
Alliance RX Walgreens Prime Specialty
10.2020 - 04.2021
Delivery Courier
Independent Contractor
01.2018 - 03.2020
Home Healthcare Aid/Caregiver
Independent Contractor
07.2017 - 07.2019
Bilingual Medical Scheduler
Planned Parenthood
06.2015 - 07.2017
Bilingual Customer Service Representative
Long Motor Corporation
02.2013 - 06.2015
Administrative Assistant
Ramirez Roofing
11.2012 - 02.2013
High School Diploma -
North Kansas City High School
Business Management
Metropolitan Community College
Bachelor of Science - Business Management
Western Governors University
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