Alexis Johnson

• Effectively communicated via telephone and email to ensure that all duties were completed accurately with high quality and in a timely manner
• Completed intake forms as well as referral forms for incoming potential clients
• Responsible for providing a wide variety of clerical and administrative duties such as front desk management, fleet vehicle maintenance, USPS mail management and data entry
• Supported staff with community engagement events, conference room meetings, and other initiatives.

• Managed client relations via email and telephone communication
• Strategically scheduled client appointments for consistent monthly production
• Conducted team meetings twice daily for seamless colleague interaction and collaboration
• Followed business analytics for proper marketing scaling
• Created and maintained progressive relationships through proficient customer service with incoming/current clients, vendors and partners
• Efficiently followed CDC safety protocols by organizing and disinfecting communal areas daily.

• Arranged efficient office equipment repair and maintenance with the office building leasing team
• Answered multi-line phone system, delivering over 10 messages per day to staff
• Scheduled an average of 2 office meetings and 5 client appointments for staff team daily
• Monitored supervisor's work calendar including scheduled board meetings and travel
• Restocked supplies and placed orders with vendors to maintain adequate stock levels.

• Assisted clients with setting future appointments, monetary transactions and completing applicable services
• Managed, cleaned and organized the lobby
• Collected and distributed all articles of mail
• Reviewed and assisted office manager with day to day operations.

• Managed day to day operations
• Increased monetary production by upselling merchandise using suggestive language as well as immaculate equipment/product knowledge
• Trained new hires with company background, product functionality and customer related services
• Responsibly ensured the store front opened during business hours and was securely locked when leaving the premises, including applicable breaks and COB.

Actively studying at UMGC with intent to obtain my Bachelor's in Business Administration with a minor in Psychology. My next steps will be to transition into the Master's Program for Business Administration. The ultimate goal upon graduation is to excel as an office manager and professional development consultant for youth in Prince George's county throughout the duration of my career.

Current GPA: 4.0