Alexis Jones
Bakersfield,CA
Summary
Motivated Dispatcher with two years of experience assisting the community with life saving services and every day concerns and complaints. Ability to provide prompt and efficient responses to the individuals of our community by tracking emergency vehicles, synchronizing responses with communication centers and working cohesively with multiple agencies. Articulate team player with rapid and accurate typing skills. Over 6 years in Customer & Business relations experience. Reliable employee with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty, compassion and concern for the needs of my team members and the community. Skilled in providing courteous and prompt life savings services and individuals of diverse socioeconomic and cultural backgrounds. Highly organized team-builder with strong leadership experience. Highly motivated individual desiring a challenging Phlebotomy role within the health department with the opportunity for growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher I
Tulare County Fire Department
Visalia, CA
02.2022 - Current
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Key Holder
Boot Barn
Bakersfield, CA
10.2014 - 12.2019
- Traveled to multiple locations in geo to assist other stores operations while maintaining low staff turnover through effective motivational management.
- Observe associates and leadership team and provide consistent and timely performance coaching, actionable feedback, and recognition of excellence for service & selling performance and compliance & shrink initiatives which could impact the customer and/or store performance. Lead by example, being present on the sales floor during peak business hours.
- Implement and maintain an environment of continuous learning and assist with associate/leader training plans.
- Partner with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and SSC partners as needed.
- Commit to the ongoing development of individual team members to meet various career goals within the Company.
- Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.
- Ensure operational elements positively impact the customer experience and fit within the framework of our service and selling culture. Partner with the Store Manager to establish operational goals, recognize improvement, and continue to raise the bar.
- Lead the store team in executing processes designed to improve store performance results across both operational and merchandising areas.
Education
Associate of Science - Administration of Justice
Bakersfield College
Bakersfield, CA12-2020
High School Diploma -
Shafter High School
Shafter, CA06-2013
Skills
- Service Coordination
- Dispatch Coordination
- Customer Relations
- Data Entry
- Critical Thinker
- Microsoft Office(Outlook, Word, Excel & Power Point) Proficiency
- Incident Reporting
- Monitoring Field Personnel
- Stress Tolerance
Certification
- Certified Phlebotomy Technician I
- Adult and Pediatric First Aid/CPR/AED
Timeline
Dispatcher I
Tulare County Fire Department
02.2022 - Current
Key Holder
Boot Barn
10.2014 - 12.2019
Associate of Science - Administration of Justice
Bakersfield College
High School Diploma -
Shafter High School
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