ALEXIS JONES
Fairburn,GA
Summary
Results-driven customer service professional with 15+ years of diverse industry experience. Proven track record of meeting client needs and driving profitability. Exceptional leadership skills and expertise to excel in any role.
Overview
12
12
years of professional experience
Work History
Collections Agent
Community Loans of America
Sandy Springs, GA
07.2024 - Current
- Monitor customer accounts for changes in financial status or contact information.
- Negotiate payment plans with customers to ensure timely repayment of debt.
- Identify past due accounts and contact account holders to arrange payment.
- Update account status records and collection efforts.
- Create repayment plans based on account holders' financial status and repayment abilities.
FINANCE CLERK I
City of Oak Park
Oak Park, MI
12.2018 - 04.2024
- Handled and secured all forms of payment that came through City Hall, while maintaining confidentiality when necessary
- Generated invoices, work orders, spreadsheets, and reports needed to ensure the department ran smoothly
- Responsible for the billing and collection of both monthly utility bills and semi-annual property tax bills
- Catered to unique customer needs and delivered results either in person or electronic avenues.
RELATIONSHIP BANKER
Bank of America
Bloomfield, MI
07.2013 - 12.2018
- Quickly learned and utilized new systems and procedures to open, close, and perform maintenance on accounts
- Developed strategies to link clients to necessary products and self-service banking options, contributing to their personal and financial growth
- Also held the role of Customer Service Representative during time with company.
CUSTOMER SERVICE/TELLER
JPMorgan Chase
Southfield, MI
07.2012 - 07.2013
- Successfully performed a full range of teller duties, averaging 150 customer transactions per shift
- Utilized banking knowledge to recognize client needs and suggested appropriate banking services while providing prompt and courteous services while fostering a welcoming and friendly environment.
Education
HIGH SCHOOL -
Southfield High School
06.2008
Skills
- Computer Literacy
- Customer Service
- Ability to Multitask
- Adaptability
- Problem-Solving
- Effective Time Management
- Leadership
- Strong Communication
- Graphic Design
- Dual Control Vaults
- Teller Support
- Products and Services Knowledge
- Security Protocols
- De-escalating conflicts
- Teller background
- Branch operations
- Consumer Banking
- Employee Training Assistance
- Operations Management
- Professional correspondence
- Researching skills
- Document Management
- Office Management
- Interpersonal Communication
- Organizational Skills
- Team building
- Proficient in Microsoft Office
- Proficient in BSA Software
Community Service
- HIGHER GROUND CHURCH MINISTRIES - Church Finance Department
- Youth Mentor
- Outreach Partner
- Audio/Visual Director
- Dance Instructor
- Grace City Church Audio/Visual Personnel
- Graphic Designer
References
References available upon request.
Timeline
Collections Agent
Community Loans of America
07.2024 - Current
FINANCE CLERK I
City of Oak Park
12.2018 - 04.2024
RELATIONSHIP BANKER
Bank of America
07.2013 - 12.2018
CUSTOMER SERVICE/TELLER
JPMorgan Chase
07.2012 - 07.2013
HIGH SCHOOL -
Southfield High School