Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Affiliations
Timeline
Generic

Alexis Jones

Sacramento,CA

Summary

Dynamic administrative professional with extensive experience at JOHNSON Medical, excelling in administrative support and client coordination. Proven ability to maintain regulatory compliance while delivering exceptional customer service. Skilled in Microsoft Office and team leadership, I thrive in fast-paced environments, ensuring timely and safe delivery of critical medical supplies and fostering strong relationships with healthcare professionals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Administrative Assistant and Courier

JOHNSON Medical
Sacramento, USA
07.2020 - 07.2024
  • As administrative assistant and courier, I am responsible for transporting medical my clients, specimens, samples, and documents between medical facilities, laboratories, and clinics.
  • I ensure timely and safe delivery of medical supplies, equipment, and medication to hospitals and healthcare facilities.
  • Handling sensitive medical materials with care and following proper handling procedures to maintain integrity.
  • Providing transportation for individuals to medical appointments, including accompanying my clients to the doctor and picking up my clients from appointments.
  • I deliver food and medication to my clients who are unable to leave their homes due to various illnesses and disabilities.
  • I maintain accurate records of all deliveries, including pickup and drop-off times, record recipient information for each client/patient, and any special instructions.
  • Adhering to all relevant regulations and guidelines governing the transportation of medical materials and client/patient confidentiality.
  • Communicating effectively with healthcare professionals, patients, and caregivers to ensure smooth coordination of transportation services.
  • Responding promptly to urgent requests for medical deliveries or transportation.
  • Managed daily office operations and maintained organized filing systems.
  • Coordinated schedules, appointments, and meetings for medical staff and patients.

Trainer/Supervisor

COVERED CALIFORNIA / Faneuil Inc.
McClellan, USA
02.2019 - 06.2020
  • Responsible for creating and maintaining classroom training structure for future Customer Service Representatives (CSR's).
  • Taught CSR's how to manage their in-bound calls, customer inquiries, complaints and assist with documenting calls.
  • My classroom training was specially set up for ESL and Limited English Proficiency applicants.
  • I would also oversee Team Lead's assigned to the classroom to provide floor and technical support while ensuring key curriculum areas were utilized in the training day to day infrastructure.
  • Prepare future CSR's for Quality Assurance Reviews (QA's) and while coaching them in class, review their practice calls in training by performing QA's on their performance.
  • Draft daily reports to state of California key management highlighting each days performance for students, attendance and professional potential.
  • Maintained ongoing supervisory role with a CSR team of 25 newly assigned CSR's.

Team Lead

COVERED CALIFORNIA SERVICE CENTER, Faneuil Inc.
McClellan, USA
09.2018 - 02.2019
  • Responsible for assisting with Customer Service Representatives with managing their in-bound calls, customer inquiries, complaints and assist with documenting calls.
  • Provide floor support to multiple teams and supervisors while providing phone back-up when service level needs arise, research questions and update lead logs, finalize escalated complex customer issues while utilizing effective customer service and computer skills including written and oral communications.

Customer Service Representative

COVERED CALIFORNIA SERVICE CENTER, InSync/Faneuil Inc.
Sacramento, USA
08.2017 - 09.2018
  • Responsible for responding to in-bound calls for new and existing customers, assist with customer inquiries, provide technical support and research customer complaints and document call results.
  • As a Customer Service Representative, I would also update customer records and prior contact dates using automated systems via chat platform.
  • Conduct analysis of customer needs and progress with call issues.
  • Assist customers with questions pertaining to Covered California products and services.
  • Update records of daily data input and communication, business transactions and/or issues of actions taken.
  • Process and utilize effective excellent computer skills including written and oral communications.

Assistant Caltrans Administrator

DEPARTMENT OF TRANSPORTATION, Civil Rights
Sacramento, USA
10.2004 - 07.2011
  • Acting as an Authorized agent on behalf of the department in the capacity of a Contract Compliance Specialist; I sleet, review and visit, federally aided Construction projects throughout the state of California.
  • In accordance with the Federal-Aid Highway Act of 1968, (23 U.S.C 140 (a), the state of California is required to assure fair employment in connection with all Federal-aid highway construction projects and ensure that employment is offered based on nondiscrimination.
  • My responsibility is to document projects selected for a review, interview various construction trades, and provide findings to the management staff with action steps to any discrepancies and/or violations according to the policies and procedures outlined in their Federal contract agreements.
  • Additionally, I maintain the contract compliance database, write policies and procedures and assist with training new staff.

Secretary

DEPARTMENT OF INFORMATION TECHNOLOGY, Legislative Division
Sacramento, USA
11.2001 - 06.2002
  • Assistant to the Deputy Director of Legislation, my primary responsibilities were maintaining and updating the legislative database, managing the Deputy Director's ongoing communication with the Chief Information Officer, Public Information Officer, and all of the 40 incumbent Legislators; daily bill tracking of committee decisions and meetings.
  • Additionally, I prepared bill analysis, scheduled lobbying visits, maintained day to day contact with key Legislative staffers, Cabinet members, screened and directed phone calls of high level and sensitive nature to the Governor's Office as well as provide administrative support.

Secretary

California Department of Corrections and Rehabilitation
Sacramento, USA
01.2001 - 06.2001
  • As the Assistant Deputy Director (ADD). My daily responsibilities included: the continual update and maintenance of the ADD calendar travel arrangements, communicating with agency key management, consultants, and medical professionals.
  • I provided technical assistance on sensitive and highly visible correspondence that often-involved agency executive staff, legislative staff including the Govenor of the State of California, and various committees actively involved in the Department of Corrections continued commitment to quality health services to all inmates in the California Prison Institutions.

Office Technician, Typing

CALIFORNIA COMMUNITY COLLEGES, Chancellor's Office (CCCC0)
Sacramento, USA
10.1998 - 01.2001
  • As the Secretary to the Dean and back-up support for seven professional staff, my primary responsibilities included but were not limited to: the maintenance of the Dean's calendar, travel arrangements, the initiation and assistance of confidential correspondence relating to program's such as Workforce Investment Act (WIA) which emphasized the Workforce Investment Board, Job Training Partnership Act, Tech Prep, and School to Career programs highlighting the nationally acclaimed school To Work Program' in Washington DC, and these programs' impact on Advisory Committees designed to carry out pertinent decisions concerning all community colleges in the state of California.

Office Technician, Typing

Employment Development Department (EDD)
Sacramento, USA
02.1998 - 04.1998
  • As the Office Technician, in the OFFICE OF MARKETING AND CONSTITUENT SERVICES, Employment Development I performed confidential and secretarial administrative duties pertaining to the CalWORKs Council of Corporate Executives.
  • My primary role was to create and prepare time-sensitive and confidential correspondence often reviewed by the Governor's Office as well as the agency Director.
  • I sought information through numerous resources both internally and externally for the preparation of documents and letters for issues surrounding the outreach effort to faith-based and civic organizations to promote welfare to work goals as referenced by AB 1542 legislation that was a highlight in the California legislature.

Office Assistant

WARRANT DISTRIBUTION UNIT, Employment Development Department
Sacramento, USA
06.1996 - 02.1998
  • As the Office Assistant, I provided leadership and personnel consultancy to various management personnel concerning the processing and distribution of agency pay warrants.
  • I pursued and maintained excellent working and professional relationships with the Travel, Accounting and Revolving Fund Units to ensure timely pay cycles, issuance of monthly reports and division surveys for the betterment of Human Resource relations.

Office Assistant

WORKERS' COMPENSATION UNIT, Employment Development Department
Sacramento, USA
08.1994 - 05.1996
  • My responsibilities were to support four workers' compensation specialists who made decisions based on work related injury records provided by Attorneys', State Personnel Board, State Compensation Insurance Fund, and the injured staff party relating the granting of payment for time away from work.
  • My additional duties included the filing and maintenance of legal, confidential and personnel documents pertaining to employees of EDD.

Office Assistant

CALIFORNIA LOTTERY COMMISSION, Mid-Tier Prize Unit
Sacramento, USA
06.1993 - 07.1994
  • In this capacity I acted as lead customer service representative for the validation and confirmation of winning scratcher tickets in the Mid-Tier Unit.
  • I also provided assistance to retailers and various Lottery vendors on current game information, ensured security measures for winner protection and monitored the security of the authorization of winning ticket games for the general public and created procedures to identify fraudulent tickets redeemed at retailer locations.

Executive Assistant (A)

DEPARTMENT OF CORRECTIONS, Healthcare Services Division (HCSD)
Sacramento, USA
  • As the Assistant to the Deputy Director (DD) and Administrative Assistant in Health Care Services Division's (HCSD) Executive Office.
  • My daily responsibilities included tracking workload activities and priorities, personnel issues; researched, analyzed, and summarized confidential and sensitive departmental/program information.
  • Prepared briefing, conference and meeting packages for litigation, legislative and control agencies.
  • Maintained and assigned correspondence relating to departmental administrative policies to division administrative staff.
  • Acted as a liaison with departmental administrative staff sensitive and confidential issues and material, screened, redirected and/or regarding personally responded to inquiries from the Governor's Office, Legislature and many other high-level officials on behalf of the DD and HCSD.
  • Provided secretarial support services, established and implemented administrative support policies and procedures for leadership direction for other support staff.

Education

Business Administration -

SACRAMENTO CITY COLLEGE
Sacramento, CA

Skills

  • Microsoft Word
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Exchange
  • Excel
  • Filemaker Pro
  • Visio
  • Microsoft Explorer
  • Web research
  • Social media
  • Marketing
  • Analytical skills
  • Communication skills
  • Organizational skills
  • Research skills
  • Microsoft SharePoint
  • LAN
  • Technical Support
  • Basic math
  • Heavy lifting
  • CDL
  • Medical transportation
  • Record keeping
  • Regulatory compliance
  • Client coordination
  • Data management
  • Customer service
  • Employee training
  • Quality assurance
  • Office administration
  • Problem resolution
  • Attention to detail
  • Team leadership
  • Time management
  • Conflict resolution
  • Strong problem solver
  • Project coordination
  • Data collection
  • Labor relations

Certification

CDL, 08/01/22, 10/01/27

Personal Information

Work Permit: Authorized to work in the US for any employer

Affiliations

  • Avid Concert and Artistic Festival Goer
  • Hold multiple Art Museum memberships
  • Love to travel

Timeline

Administrative Assistant and Courier

JOHNSON Medical
07.2020 - 07.2024

Trainer/Supervisor

COVERED CALIFORNIA / Faneuil Inc.
02.2019 - 06.2020

Team Lead

COVERED CALIFORNIA SERVICE CENTER, Faneuil Inc.
09.2018 - 02.2019

Customer Service Representative

COVERED CALIFORNIA SERVICE CENTER, InSync/Faneuil Inc.
08.2017 - 09.2018

Assistant Caltrans Administrator

DEPARTMENT OF TRANSPORTATION, Civil Rights
10.2004 - 07.2011

Secretary

DEPARTMENT OF INFORMATION TECHNOLOGY, Legislative Division
11.2001 - 06.2002

Secretary

California Department of Corrections and Rehabilitation
01.2001 - 06.2001

Office Technician, Typing

CALIFORNIA COMMUNITY COLLEGES, Chancellor's Office (CCCC0)
10.1998 - 01.2001

Office Technician, Typing

Employment Development Department (EDD)
02.1998 - 04.1998

Office Assistant

WARRANT DISTRIBUTION UNIT, Employment Development Department
06.1996 - 02.1998

Office Assistant

WORKERS' COMPENSATION UNIT, Employment Development Department
08.1994 - 05.1996

Office Assistant

CALIFORNIA LOTTERY COMMISSION, Mid-Tier Prize Unit
06.1993 - 07.1994

Executive Assistant (A)

DEPARTMENT OF CORRECTIONS, Healthcare Services Division (HCSD)

Business Administration -

SACRAMENTO CITY COLLEGE

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