Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Jones

Lufkin

Summary

Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Experienced in hospitality and retail with a strong record of providing friendly, efficient service. Background includes team leadership at restaurants, accurate cash handling in retail, and precise specialty coffee preparation as a Barista. Dedicated to following health and safety guidelines. Adept at building customer relationships, supporting team success, and thriving in high-volume, fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Standpipe Coffee House
01.2025 - 05.2025
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Cleaned counters, machines, utensils, and seating areas daily.

Cashier

Hobby Lobby
09.2023 - 12.2024
  • Greeted customers entering the store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.

Sales Associate

American Eagle Outfitters, Inc
07.2023 - 08.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted customers in locating products in-store and verified merchandise availability in the company system for the store site.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Team Lead

The Roost
01.2023 - 07.2023


  • Coached incoming and pre-existing team members in techniques necessary to complete job tasks.
  • Worked different stations in the restaurant to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Greeted guests pleasantly and answered menu questions.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Prepped and portioned sauces or ready-to-eat foods.

Team Lead

The Catch
01.2022 - 12.2022
  • Coached incoming and pre-existing team members in techniques necessary to complete job tasks.
  • Worked different stations in the restaurant to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Greeted guests pleasantly and answered menu questions.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Prepped and portioned sauces or ready-to-eat foods.

Team Member

Arbys
06.2021 - 08.2021
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Kept work areas clean, organized, and safe to promote efficiency, team safety, and company standards.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Followed food safety and sanitation guidelines at all times.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Education

Associate of Arts - General Studies

Angelina Comminity College
Lufkin, TX

High School Diploma -

Hudson High School
Hudson, TX
05-2023

Skills

  • Customer service and guest satisfaction
  • Team training
  • Cash handling and POS systems
  • Strong communication and interpersonal skills
  • Ability to adapt to new roles and responsibilities quickly
  • Maintaining cleanliness, safety, and quality standards
  • Coffee preparation and specialty drink crafting

Certification

  • Food Handler's Certificate
  • TABC (Texas Alcohol Beverage Commission) Certificate


Timeline

Barista

Standpipe Coffee House
01.2025 - 05.2025

Cashier

Hobby Lobby
09.2023 - 12.2024

Sales Associate

American Eagle Outfitters, Inc
07.2023 - 08.2023

Team Lead

The Roost
01.2023 - 07.2023

Team Lead

The Catch
01.2022 - 12.2022

Team Member

Arbys
06.2021 - 08.2021

Associate of Arts - General Studies

Angelina Comminity College

High School Diploma -

Hudson High School

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