Alexis Jones
Winston-Salem,NC
Summary
Compassionate and detail-oriented customer service professional with 5 years of experience and a passion for supporting others, with hands-on experience in a healthcare environment. Proven ability to thrive in fast-paced, high-volume environments while delivering excellent service.
Overview
2
2
years of professional experience
Work History
Food service worker/Cashier
Morrison Healthcare
08.2025 - Current
- Serve as a primary point of contact for customers, handling high-volume interactions while maintaining professionalism and a positive attitude.
- Respond to customer inquiries, resolve concerns efficiently, and escalate complex issues when necessary.
- Demonstrate active listening skills to understand customer needs and provide accurate, timely solutions.
- Operate POS systems with strong attention to detail, ensuring accurate data entry and transaction processing.
Substitute Teacher
ESS
02.2025 - 06.2025
- Managed classroom environments independently, demonstrating adaptability and strong problem-solving skills.
- Communicated clearly and effectively with students, staff, and administration in dynamic settings.
- Followed structured plans while adjusting approach as needed to maintain engagement and productivity.
Cashier
Hobby Lobby
09.2024 - 06.2025
- Provided excellent customer service by addressing inquiries, resolving concerns, and building positive relationships.
- Demonstrated ability to recognize customer needs and recommend products, supporting sales and engagement goals.
- Handled transactions accurately using manual and digital systems, ensuring strong attention to detail.
- Maintained composure and professionalism during busy periods and challenging customer interactions.
Education
Associate in the Arts - Teacher Preparation
Forsyth Technical Community College
Winston-Salem, NC05-2028
Skills
- Customer Service
- Effective communication
- Call handling expertise
- Active Listening
- Empathy
- Data Entry
- Trained in HIPAA compliance
- Attention to Detail
- Problem-Solving
- Multitasking
- Microsoft 365 proficiency
- Self Starter
- Time Management
Community Engagement
Outreach: Volunteered with community outreach feedings, providing food to the homeless and the outdoor tent community., Children’s Ministry: Served as a leader and teacher assistant, facilitating, teaching, and exhorting children to develop their character, transform their lives, and their future.
Timeline
Food service worker/Cashier
Morrison Healthcare
08.2025 - Current
Substitute Teacher
ESS
02.2025 - 06.2025
Cashier
Hobby Lobby
09.2024 - 06.2025
Associate in the Arts - Teacher Preparation
Forsyth Technical Community College