Alexis Jordan
Ooltewah,Tn
Summary
Professional HR professional with proven experience in talent management, employee relations, and data analysis. Skilled in optimizing HR processes, improving employee engagement, and ensuring compliance with regulations. Strong focus on collaboration, adaptability, and delivering measurable results. Known for effective problem-solving, strategic thinking, and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Specialist
Tennessee American Water Company
06.2024 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Secretary
Department of Children's Services
09.2022 - 06.2024
- Answered incoming calls promptly and professionally, routing messages as needed
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Greeted visitors warmly upon arrival at the office; provided friendly customer service
- Provided administrative support to executive team with excellent attention to detail
- Reviewed and submitted expense reports for processing
HR Analyst
Mountain View Auto Group
08.2019 - 08.2022
- Developed and implemented HR strategies to support organizational growth
- Developed a comprehensive system for tracking employee attendance records and leave requests
- Drafted reports summarizing key findings from workforce analytics projects
- Analyzed employee data, trends and metrics to identify areas of improvement in the HR department
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software
- Reviewed employment applications and job orders to match applicants with job requirements
- Interpreted and explained human resources policies, procedures, laws, standards, and regulations
Office Manager
Ace Upholstery
08.2018 - 08.2019
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Delivered quality customer service to staff and customers
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Created staff schedules based on established guidelines and priorities
Education
BUSINESS ADMINISTRATION
Western Governors University
Salt Lake City, UT12-2025
ASSOCIATE IN ARTS (A.A.) - APPLIED SCIENCE
Austin Peay State University
Clarksville, TN12.2019
Skills
- Report Generation
- Spreadsheet Management
- Record Keeping
- Administrative Support
- Proofreading Expertise
- Customer Service
- Work control processes
- Reporting and documentation
- Audit reporting
- Quantitative skills
- Problem-solving abilities
Certification
CPR / First Aid
Timeline
Operations Specialist
Tennessee American Water Company
06.2024 - Current
Secretary
Department of Children's Services
09.2022 - 06.2024
HR Analyst
Mountain View Auto Group
08.2019 - 08.2022
Office Manager
Ace Upholstery
08.2018 - 08.2019
ASSOCIATE IN ARTS (A.A.) - APPLIED SCIENCE
Austin Peay State University
CPR / First Aid
BUSINESS ADMINISTRATION
Western Governors University
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