Alexis Kaczmarski
Galloway,NJ
Summary
Dedicated and versatile professional with extensive experience in customer service and sales. Delivers exceptional service in high-volume, fast-paced environments. Proven ability to train and mentor new hires, streamline daily operations, and maintain regulatory compliance. Strong skills in communication, technical support, and social media content creation. Adept at handling POS systems, cash transactions, and discreetly serving high-profile clients. Committed to operational excellence and fostering customer loyalty through education, problem-solving, and personalized service.
Overview
19
19
years of professional experience
Work History
Player Acquisition Lead
Hard Rock Digital
03.2025 - Current
- Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Maintained drive and determination to obtain personal and team objectives and goals.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
Team Lead / Brand Ambassador
Assist Marketing
08.2024 - Current
- Promoted exclusive online offers and facilitated account sign-ups and deposits
- Provided customer service and technical support, educating guests about app features and resolving technical issues
- Created social media content for Hard Rock Bet and Assist Marketing
- Managed team operations, staff schedules, and breaks as Team Lead while ensuring smooth daily operations
- Completed administrative tasks such as timesheet submissions, event recaps, and tracking statistics
Sales Associate
SunnyTien
04.2024 - Current
- Delivered exceptional customer service and ensured repeat business through product education
- Trained new hires and worked efficiently in fast-paced, high-volume environments
- Handled POS transactions, cash, and credit card payments
- Worked private events and discreetly served high-profile clients
Dispensary Attendant
MPX
09.2023 - 02.2024
- Assisted customers in selecting medical and recreational cannabis products.
- Labeled and Counted products making sure all met the metrics for NJ CRC guidelines.
- Worked with the state controlled system for reporting prescriptions for Medical patients.
- Maintained a clean and organized environment to ensure compliance with regulations.
Processing Technician
The Botanist
08.2022 - 04.2023
- Assisted in quality control of all medical and recreational cannabis.
- Packaged and labeled all products to be transported by NJ CRC guidelines.
- Maintained a clean and organized environment to ensure compliance with regulations.
Server
Ocean Resort Casino
06.2018 - 09.2020
- Delivered exceptional service in high-paced environments, handling large customer volumes.
- Processed cash and credit transactions and trained new hires.
- Managed private events and discreetly served high-profile guests.
- Operated POS systems in a fast-paced environment while ensuring excellent customer service.
- Utilized strong communication skills to upsell menu items and promote sales.
Certified Nursing Assistant
HCR ManorCare
01.2011 - 06.2015
- Assisted LPNs and RNs in providing direct patient care, ensuring safety and comfort for all patients
- Collected and recorded patient vital signs, medical information, and updated electronic health records
- Trained and mentored new hires, providing hands-on training and guidance in patient care procedures
- Maintained a clean, safe, and organized environment to support patient recovery and wellbeing
- Monitored patients’ conditions and reported any changes to the supervising nurse or physician
Certified Nursing Assistant
Inspira Medical Center
01.2011 - 06.2015
- Assisted LPNs and RNs in providing direct patient care, ensuring safety and comfort for all patients
- Collected and recorded patient vital signs, medical information, and updated electronic health records
- Trained and mentored new hires, providing hands-on training and guidance in patient care procedures
- Maintained a clean, safe, and organized environment to support patient recovery and wellbeing
- Monitored patients’ conditions and reported any changes to the supervising nurse or physician
Sales Associate Supervisor
Tri-State Auto Sales
01.2006 - 06.2010
- Actively participated in auctions, daily operations, and business management as part of a family-owned dealership.
- Skilled in purchasing vehicles at auctions with a comprehensive understanding of market dynamics and inventory management.
- Monitored vehicle maintenance and followed up with buyers to prioritize customer satisfaction and ensure long-term loyalty.
Education
Associate of Science - Nursing School
Rowan College of South Jersey
Sewell, NJ06.2012
High School Diploma -
Kingsway Regional High School
Woolwich Township, NJ06.2010
Skills
- Customer Service and Sales
- Team Leadership and Training
- Technical Proficiency
- Regulatory and Operational Compliance
- Communication and negotiation
- Organizational Skills
- Event Management
- Attention to detail
- Customer focus
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Strategic planning
- Positive and upbeat
- KPI tracking
- Promotional sales events
- Time management
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Organizational skills
- Organization and time management
- Decision-making
Timeline
Player Acquisition Lead
Hard Rock Digital
03.2025 - Current
Team Lead / Brand Ambassador
Assist Marketing
08.2024 - Current
Sales Associate
SunnyTien
04.2024 - Current
Dispensary Attendant
MPX
09.2023 - 02.2024
Processing Technician
The Botanist
08.2022 - 04.2023
Server
Ocean Resort Casino
06.2018 - 09.2020
Certified Nursing Assistant
HCR ManorCare
01.2011 - 06.2015
Certified Nursing Assistant
Inspira Medical Center
01.2011 - 06.2015
Sales Associate Supervisor
Tri-State Auto Sales
01.2006 - 06.2010
Associate of Science - Nursing School
Rowan College of South Jersey
High School Diploma -
Kingsway Regional High School