Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Karraker

Alexis Karraker

Myrtle Beach,SC

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Warmly greets and seats guests promptly to maintain workflows. Helpful Telephone Adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Overview

3
3
years of professional experience

Work History

Hostess

P.F Chang's
11.2023 - Current
  • Provided patrons with estimated waiting times during peak service hours.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Answered phone calls to take orders, give information and document reservations.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.

Hostess

Hard Rock Cafe
09.2023 - Current
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Hostess

Paula Deen Family Kitchen
06.2021 - 11.2023
  • Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Promoted business loyalty by fostering positive customer relationships.
  • Completed daily side work and opening and closing duties without fail.
  • Answered customer questions about hours, seating, and menu information.
  • Provided patrons with estimated waiting times during peak service hours.

Education

Bachelor of Science - Psychology

Coastal Carolina University
Conway, SC
05.2025

Skills

  • Table Bussing

  • Phone Etiquette

  • Patience and Empathy

  • Customer service expertise

  • Large Party Preparation

  • Guest Engagement

  • Special requests handling

  • Event Planning

  • Greeting guests

  • Guest Greeting and Seating

  • Customer Service

  • Customer-Oriented

  • Detail Oriented

Timeline

Hostess

P.F Chang's
11.2023 - Current

Hostess

Hard Rock Cafe
09.2023 - Current

Hostess

Paula Deen Family Kitchen
06.2021 - 11.2023

Bachelor of Science - Psychology

Coastal Carolina University

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Alexis Karraker