Alexis Keenan

• Lead, coach, and develop a team of 12 direct reports and 4 leaders, strengthening leadership pipeline and driving top-tier team performance.

• Directed Client Experience strategy, achieving L5 (44%) loyalty goals and tracking toward 34% multiworld penetration, boosting retention and cross-category sales.

• Delivered record-high NPS results since assuming role (2025), reflecting outstanding client satisfaction and engagement.

• Oversaw DEI and mPOS initiatives, driving a 10% YOY increase in mPOS usage through coaching, accountability, and inclusive team engagement.

• Partner with Store Director to lead a $17M high-volume location (projected $18M in 2025), consistently delivering measurable sales growth and exceptional client experiences.

• Championed talent development: recruited and onboarded a new Leader and Coordinator, and mentored a Beauty Advisor who was promoted to Coordinator.

• Awards & Recognition: VIA Award – Southwest Region (July 2025) for leadership excellence, client engagement, and team development.

• Recognized by Artemis for advancing DEI and strengthening Sephora’s culture of inclusivity and belonging.

• Directed training and performance monitoring for 100+ staff across multiple stores, aligning operational processes to exceed district expectations.

• Drove 20% sales increase through process analysis, operational improvements, and team coaching.

• Reduced operational shrink by 1.1% through proactive training, compliance, and risk identification.

• Partnered with corporate teams on store openings, including site surveys and launch readiness.

• Developed and facilitated leadership training, performance evaluations, and succession planning initiatives

• Oversaw store operations, inventory control, and KPI management for a high-volume location.

• Verified compliance with company policies, maintaining audit readiness and operational excellence.

• Hired, trained, and mentored employees to achieve daily objectives and support career growth.

• Streamlined operational processes, reducing costs and improving efficiency.