ALEXIS KEESE
Piedmont
Summary
Dynamic and highly motivated professional committed to leveraging a diverse skill set to enhance business performance. Excels in individual and team environments, demonstrating a strong work ethic and adaptability to evolving processes while driving company objectives. Resourceful and results-oriented, with a passion for fostering growth and efficiency that aligns with organizational goals and elevates service value. Proven track record of delivering impactful solutions that contribute to overall success and sustainability.
Overview
13
13
years of professional experience
Work History
Patient Access Specialist
Prisma Health
Greenville, SC
01.2026 - Current
- Facilitated patient registration and insurance verification processes to enhance patient flow.
- Implemented efficient scheduling practices, reducing wait times for patients and improving service delivery.
- Trained new staff on systems and procedures to ensure compliance with organizational standards.
- Collaborated with clinical teams to streamline patient access operations and improve overall satisfaction.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Managed over 50 scheduling of patient appointments, optimizing resource allocation and reducing wait times.
Patient Service Representative
Prisma Urgent Care
Powdersville, South Carolina
02.2025 - 01.2026
- Conducted detailed verification of insurance coverage to facilitate accurate payment processing, including copays and deductibles as applicable.
- Performed scanning of photo identifications and insurance cards into patient charts, enhancing data accuracy and accessibility.
- Facilitated seamless check-in and check-out procedures, fostering positive interactions and relationships with patients.
- Monitored and safeguarded protected health information, ensuring compliance with HIPAA regulations.
- Reviewed and analyzed insurance policy changes to ensure compliance in billing and payment procedures.
- Streamlined communication with back office teams to optimize patient care processes and outcomes.
- Input patient data into the electronic medical record system accurately and efficiently.
- Informed clients about delays in appointments and arranged alternative scheduling to maintain service continuity.
- Executed daily cleaning and organization of reception area, maintaining supply levels and orderly documentation.
- Conducted evaluations of high-risk symptoms to support proactive healthcare measures.
HR Generalist/Employee Training Coordinator
Walgreen's Distribution Center
Williamston
12.2022 - 09.2024
- Conducted analysis and refinement of external processes, prioritizing cost minimization and operational efficiency maximization.
- Engaged with management to formulate and implement effective recruiting and retention plans.
- Orchestrated recognition programs that celebrated employee achievements and promoted a culture of motivation.
- Evaluated labor trends and employee engagement metrics to inform strategic decision-making and enhance workforce satisfaction.
- Facilitated applicant engagement by providing timely updates on application progress.
- Developed and implemented safety protocol guidelines to ensure a consistently safe workplace for all staff members.
- Administered pre-employment background checks, verifying candidate credentials and mitigating hiring risks.
- Conducted thorough investigations into timekeeping and payroll challenges and provided detailed reports to supervisor.
- Coordinated and facilitated initial benefits orientation and new associate orientation.
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
- Developed strategies for succession planning initiatives across multiple departments.
- Conducted thorough evaluations of applicant credentials to determine eligibility for specified licensing based on established criteria and codes.
- Leveraged multiple sourcing methods, including media advertisements and employee referrals, to perform thorough searches for qualified job candidates.
- Developed and presented training materials to enhance management's skills in interviewing, performance appraisal, and documentation of employee performance issues.
- Facilitated partnerships with staffing agencies to efficiently source temporary personnel based on specific departmental demands.
- Established and managed mentoring programs to support career advancement and professional development within organization.
- Managed 300 plus employee relations issues such as grievances, disciplinary actions, complaints, and terminations.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
Distribution Clerk
Walgreen's Distribution Center
Williamston
01.2018 - 12.2022
- Facilitated timely release of seasonal items to enhance product availability and meet market demand.
- Coordinated and managed transfer activities, ensuring compliance with organizational protocols and timelines.
- Led engagement initiatives to enhance community involvement.
- Coordinated the setup of new items, ensuring alignment with organizational standards and procedures.
- Administered and updated distribution spreadsheets to facilitate efficient logistics operations.
- Managed the loading and unloading of trucks while adhering to safety regulations and guidel
- Participated in physical inventories on an as-needed basis for stock adjustments.
- Investigated and resolved 100% issues surrounding order delays and shipping errors to improve customer service experience.
- Monitored stock levels throughout the day; re-stocked shelves as necessary.
- Collaborated with warehouse staff to ensure timely and accurate deliveries of products.
- Utilized computer systems to track orders, create shipping labels, and generate reports.
- Performed regular cycle counts to maintain accurate inventory levels within the facility.
- Coordinated vendor interactions and negotiations to guarantee consistent service quality and punctuality in delivery timelines.
Distribution Associate
Walgreen's Distribution Center
Williamston
03.2013 - 12.2017
- Monitored and enforced compliance with relevant regulations governing transportation of goods.
- Implemented quality control procedures on products to guarantee optimal condition and customer satisfaction before dispatch.
- Streamlined operations for the timely distribution of goods, prioritizing customer needs and expectations.
- Established arrangements with carrier representatives to ensure timely shipping and delivery of materials.
- Assisted in training new team members on proper procedures related to shipping and receiving.
- Ensured accurate record keeping of all items received and shipped out.
- Demonstrated strong organizational abilities by accurately stocking shelves and ensuring product availability.
- Corresponded with establishment representatives to rectify problems, such as damages, shortages, and nonconformance to specifications.
- Recorded shipment data for reporting, accounting, and recordkeeping purposes.
- Analyzed operational data to determine trends in order fulfillment times.
- Identified potential areas for improvement within the distribution process.
- Provided training to new employees on proper procedures for packing, labeling, and shipping items.
- Compared shipping routes and methods to determine which had least environmental impact.
- Assisted in loading and unloading trucks and containers with products for shipment or delivery.
- Conducted regular assessments of warehouse conditions to ensure compliance with storage protocols.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Education
High school diploma - Public Relations
Pendleton High School
Pendleton, SC06-2010
Skills
- Occupational medicine expertise
- Real-time eligibility verification
- InstaMed platform expertise
- Appointment scheduling
- HIPAA compliance
- Professionalism and ethics
- Patient scheduling
- Insurance billing
- Exceptional communication
- Fee collection
- Performance standards compliance
- Patient registration
- Healthcare software
- Authorization verification
- Problem-solving
- Customer service
- Multitasking and organization
- Conflict resolution
- Phone and email etiquette
- Money handling
- Process improvement
- Medical billing
- Documenting and recording information
- Administrative and office support
- Front desk operations
- Multi-line telephone systems
- Report preparation
- HR policies and procedures
- Onboarding and orientation
- Talent acquisition
- Payroll administration
- Attendance management
- Strategic HR planning
- Employee retention
- Compensation and benefits
- Training development
- Performance management
- HR program development
- Conflict resolution tactics
- Staff development plans
- Training solutions development
- Attention to detail
- Employee engagement
- New program development
WILLING TO RELOCATE
- Anderson, SC
- Piedmont, SC
- Greenville, SC
Timeline
Patient Access Specialist
Prisma Health
01.2026 - Current
Patient Service Representative
Prisma Urgent Care
02.2025 - 01.2026
HR Generalist/Employee Training Coordinator
Walgreen's Distribution Center
12.2022 - 09.2024
Distribution Clerk
Walgreen's Distribution Center
01.2018 - 12.2022
Distribution Associate
Walgreen's Distribution Center
03.2013 - 12.2017
High school diploma - Public Relations
Pendleton High School