Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

ALEXIS KEHS

ALLENTOWN,UNITED STATES

Summary

Experienced professional in engineering, culinary arts, and customer service with a solid foundation in project management and leadership. Demonstrates strong skills in hospitality and construction, effectively enhancing customer satisfaction and operational efficiency. Currently pursuing a Master's degree in Wildlife Ecology and Conservation, showcasing a commitment to continuous learning and environmental stewardship.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Capo&Co
01.2025 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

SERVER/BARISTA/RESTAURANT MANAGER

Turning point restaurant
09.2023 - 02.2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Contributed to inventory management by monitoring stock levels.
  • Managed inventory of dining supplies to prevent shortages during service.

ENGINEER TECHNICIAN

Hillis-Carnes Engineering Associates, Inc.
04.2022 - 11.2023
  • Reviewing plans and specifications in preparation of field observations on construction sites.
  • Documenting field activities, observations, and testing results on projects.
  • Field testing of soil, concrete, asphalt, aggregate, and masonry mortar/ grout for compliance with ASTM, AASHTO, DOT, and/or project specifications.

SERVER

Denny's
07.2021 - 08.2023
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

FRONT OF HOUSE MANAGER

Denny's
07.2021 - 03.2022

CATERER CHEF

Cathys creative catering
04.2021 - 11.2021
  • Prep meals for large events
  • Cook to go meals/dine in meals in small cafe
  • Take care of the garden in the back
  • Cook onsite/serve onsite if needed

CHEF

Country Meadows Retirement Home
01.2020 - 08.2020
  • Prepare cooking ingredients by washing and chopping vegetables and cutting meat in a clean environment.
  • Assume basic cooking duties such as reducing sauces and parboiling food to help prepare dishes including salads, appetizers and entrees for daily usage.
  • Serve residents by making plates up for lunch, dinner and breakfast items.

CHEF INSTRUCTOR

YOUNG CHEFS ACADEMY
11.2018 - 12.2018
  • Teach and encourage children using their creativity to experiment with acquired culinary skills in a kid-friendly environment.
  • Classes incorporate elements necessary for potential young chefs to learn kitchen safety, etiquette and manners, proper food handling, table setting and more.
  • Help students develop and improve their culinary skills as they progress through a structured program.

PREP COOK

BJ's RESTAURANT & BREWHOUSE
03.2018 - 11.2018
  • Prepare cooking ingredients by washing and chopping vegetables and cutting meat in a clean environment.
  • Assume basic cooking duties such as reducing sauces and parboiling food to help prepare dishes including salads, appetizers and entrees for daily line usage.

ASSISTANT MANAGER, KEY HOLDER MANAGER, SALES ASSOCIATE, CASHIER

Hot Topic, Spencer Gifts, Apricot Lane Boutique, Spirit Halloween Super Store
11.2014 - 11.2017
  • Held roles at various retail establishments in the Lehigh Valley with responsibilities that included overseeing sales staff activity, attaining sales targets, solving customer complaints, preparing sales reports, assigning tasks, and scheduling shifts.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Operated a cash register for cash, check and credit card transactions with 99% accuracy.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers regarding brand to promote excitement about company mission and values.

Education

MASTER'S DEGREE - WILDLIFE ECOLOGY AND CONSERVATION

University of Florida
12.2024

ASSOCIATES DEGREE - PSYCHOLOGY

Lehigh Carbon Community College
Schnecksville, PA

BACHELOR OF SCIENCE - ENVIRONMENTAL SCIENCE

University of Phoenix
Philadelphia, PA
01.2020

Skills

  • Personal Care
  • Culinary Cuisine
  • Customer Service
  • Event Planning
  • Photography
  • Retail Management
  • Food Handling
  • Restaurant Management
  • Administrative
  • Leadership
  • Construction
  • Social Media Management
  • Project Management
  • Hospitality
  • Wildlife Conservation
  • Public Speaking
  • Team Collaboration
  • Conflict Resolution
  • Time Management
  • Critical Thinking
  • Quality Assurance
  • Environmental Assessment
  • Team building
  • Goal setting
  • Quality management
  • Verbal and written communication
  • Team training and development
  • Labor cost controls
  • Recruitment
  • Motivation
  • Consistently meet goals

Certification

  • FOOD SAFETY CERTIFICATION, ServSafe
  • FOOD HANDLER CERTIFICATION

Assessments

Proficient, Proficient, Proficient

Timeline

General Manager

Capo&Co
01.2025 - Current

SERVER/BARISTA/RESTAURANT MANAGER

Turning point restaurant
09.2023 - 02.2025

ENGINEER TECHNICIAN

Hillis-Carnes Engineering Associates, Inc.
04.2022 - 11.2023

SERVER

Denny's
07.2021 - 08.2023

FRONT OF HOUSE MANAGER

Denny's
07.2021 - 03.2022

CATERER CHEF

Cathys creative catering
04.2021 - 11.2021

CHEF

Country Meadows Retirement Home
01.2020 - 08.2020

CHEF INSTRUCTOR

YOUNG CHEFS ACADEMY
11.2018 - 12.2018

PREP COOK

BJ's RESTAURANT & BREWHOUSE
03.2018 - 11.2018

ASSISTANT MANAGER, KEY HOLDER MANAGER, SALES ASSOCIATE, CASHIER

Hot Topic, Spencer Gifts, Apricot Lane Boutique, Spirit Halloween Super Store
11.2014 - 11.2017

ASSOCIATES DEGREE - PSYCHOLOGY

Lehigh Carbon Community College

BACHELOR OF SCIENCE - ENVIRONMENTAL SCIENCE

University of Phoenix

MASTER'S DEGREE - WILDLIFE ECOLOGY AND CONSERVATION

University of Florida

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