Alexis Keller
Cochranton,PA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Co-Owner
Draft HVAC and Plumbing
Meadville, Pennsylvania
04.2021 - Current
- Managed daily operations of HVAC and plumbing services.
- Developed and implemented customer service strategies for client satisfaction.
- Oversaw budgeting and financial planning for business growth.
- Utilized scheduling software to track project timelines and deadlines.
- Developed and maintained comprehensive scheduling documentation for reference.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
Retail Sales Associate
Victoria's Secret & PINK
Erie, Pennsylvania
10.2017 - 08.2019
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store presentation.
- Operated cash register and processed customer transactions efficiently.
- Surpassed annual credit card sales goals
- Created a welcoming comfortable environment for those trying on new clothes
- Handled customer inquiries and resolved issues promptly and courteously.
Bartender
Sugar Lake Hotel now J.Is Place
Cochranton, Pennsylvania
01.2017 - 10.2017
- Mixed and served a variety of cocktails and beverages for guests.
- Maintained cleanliness and organization of the bar area during shifts.
- Assisted with inventory management and stocked supplies as needed.
- Provided excellent customer service by engaging with guests warmly.
- Monitored guest consumption to promote responsible drinking practices.
- Resolved customer complaints in a professional manner.
Sales Associate
American Eagle Outfitters, Inc
Erie, Pa
10.2016 - 06.2017
- Assisted customers in selecting apparel and accessories for their style needs.
- Maintained store organization by restocking merchandise and arranging displays.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Collaborated with team members to achieve sales goals during peak hours.
- Educated customers on promotions, loyalty programs, and membership benefits.
Customer Service Desk Cashier
Giant Eagle
Franklin, Pa
06.2015 - 10.2016
- Processed customer transactions using point-of-sale systems efficiently.
- Handled cash and credit transactions accurately to ensure smooth operations.
- Assisted customers with inquiries and resolved issues promptly and courteously.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
- Delivered exceptional customer service by providing product knowledge information for customers.
- Answered phone calls from customers inquiring about product availability or pricing information.
- Responded promptly to customer requests for refunds or exchanges according to established guidelines.
- Performed opening and closing duties including counting money in the register drawer and reconciling discrepancies if any.
Education
Rocky Grove Jr. Sr. Highschool
Franklin, PaSkills
- Visual merchandising
- Customer service
- Product knowledge
- Sales strategy
- Conflict resolution
- Scheduling
- Effective communication
- Problem solving
- Relationship building
- Customer relationship management
- Schedule coordination
Accomplishments
- Top Credit Sales at both American Eagle and Victoria Secret
References
References available upon request.
Timeline
Co-Owner
Draft HVAC and Plumbing
04.2021 - Current
Retail Sales Associate
Victoria's Secret & PINK
10.2017 - 08.2019
Bartender
Sugar Lake Hotel now J.Is Place
01.2017 - 10.2017
Sales Associate
American Eagle Outfitters, Inc
10.2016 - 06.2017
Customer Service Desk Cashier
Giant Eagle
06.2015 - 10.2016
Rocky Grove Jr. Sr. Highschool