Summary
Overview
Work History
Education
Skills
Timeline
Server

Alexis Kilow

Louisville,KY

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse. Proven ability to multitask and prioritize effectively, enhancing guest experiences and increasing sales through suggestive selling. Adept at problem-solving and maintaining composure in high-pressure environments, ensuring customer satisfaction and loyalty.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Healthcare professional with substantial experience in patient administration. Proven ability to manage patient records and streamline administrative processes, ensuring efficient healthcare delivery. Known for strong team collaboration and adaptability to evolving needs, with focus on achieving results.

Overview

7
7
years of professional experience

Work History

Server

Texas Roadhouse
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Patient Administration Specialist

Army National Gaurd
04.2018 - 04.2023
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Maintained up-to-date knowledge of insurance policies, ensuring accurate billing and reimbursement procedures were followed.
  • Supported clinical staff by providing efficient administrative assistance during peak periods.
  • Collaborated closely with clinical staff to ensure seamless integration of administrative tasks into daily operations without disrupting essential caregiving activities.
  • Ensured compliance with healthcare regulations through meticulous attention to detail in documentation practices.
  • Streamlined appointment scheduling process for increased patient accessibility and convenience.

Patient Care Technician

Jewish Hospital
10.2020 - 10.2021
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.

Customer Service Representative

TTEC
06.2019 - 06.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Teleperformance
05.2019 - 06.2020
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.

Education

High School Diploma -

Louisville Male High School
Louisville, KY
05-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Memory retention
  • Customer service
  • Suggestive selling
  • Task prioritization
  • Multitasking and organization
  • Data entry
  • LiveChat
  • Problem-solving skills
  • Organization

Timeline

Server

Texas Roadhouse
09.2023 - Current

Patient Care Technician

Jewish Hospital
10.2020 - 10.2021

Customer Service Representative

TTEC
06.2019 - 06.2020

Customer Service Representative

Teleperformance
05.2019 - 06.2020

Patient Administration Specialist

Army National Gaurd
04.2018 - 04.2023

High School Diploma -

Louisville Male High School

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