Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Kincaid

Las Vegas,NV

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Law Enforcment Support Technician

LVMPD
Las Vegas, NV
02.2023 - Current
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Communicated with other agencies to confirm warrants.
  • • Entered data into criminal justice computer systems.
  • • Created and maintained word processing logs and forms
  • • Typed and entered data, reports, and memoranda utilizing word processing programs and law enforcement computer systems. •
  • Created templates within the department programs for more efficient methods of dissemination.

Service Aide

LVMPD
Las Vegas, NV
07.2022 - 02.2023
  • Greeted customers and provided assistance with inquiries.
  • Assisted in the preparation of customer orders, including stocking shelves and gathering items.
  • Performed basic administrative duties such as data entry and filing documents.

Shift Lead

Bruster's Real Ice Cream
Las Vegas, NV
01.2022 - 07.2022
  • Evaluated and performed equipment maintenance to support operational goals.
  • Taught staff upselling techniques to meet revenue targets.
  • Organized client meetings to provide project updates.
  • Identified needs of customers promptly and efficiently.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Identified opportunities for operational improvements and communicated them to management.

Shipt Shopper

Shipt
Las Vegas, NV
08.2021 - 11.2021
  • Accurately read and follow customer order instructions.
  • Meet deadlines for assigned tasks while maintaining high standards of work quality.
  • Provided fashion advice and recommendations to clients to enhance their personal style.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.

Education

Master of Arts - English

Southern New Hampshire University
Hooksett, NH
07-2021

Bachelor of Arts - English

UNIVERSITY OF NEVADA LAS VEGAS
Las Vegas, NV
12-2019

High School Diploma -

NEVADA STATE HIGH SCHOOL
05-2017

Associate of Arts -

College of Southern Nevada
Las Vegas, NV
03-2017

Skills

  • Application support
  • Advanced english
  • Technical english
  • Analytical writing
  • Writing skills
  • Clear articulation
  • Memory retention
  • Records management
  • Emotional intelligence
  • Language proficiency

Certification

  • ACT NATIONAL CAREER READINEES CERTIFICATE SEPTEMBER 2017
  • SIGMA TAU DELTA CERTIFICATE OCTOBER 2020
  • THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS FEBRUARY 2021
  • PHI THETA KAPPA CERTIFICATE NOVEMBER 2016
  • PHI ETA SIGMA CERTIFICATE FEBRUARY 2019
  • NATIONAL SOCIETY OF COLLEGIATE SCHOLARS CERTIFICATE MARCH 2019
  • TYPING SPEED 64 WORDS PER MINUTE

Timeline

Law Enforcment Support Technician

LVMPD
02.2023 - Current

Service Aide

LVMPD
07.2022 - 02.2023

Shift Lead

Bruster's Real Ice Cream
01.2022 - 07.2022

Shipt Shopper

Shipt
08.2021 - 11.2021

Master of Arts - English

Southern New Hampshire University

Bachelor of Arts - English

UNIVERSITY OF NEVADA LAS VEGAS

High School Diploma -

NEVADA STATE HIGH SCHOOL

Associate of Arts -

College of Southern Nevada

Similar Profiles

CREATE PROFILE
Alexis Kincaid