ALEXIS KING
Sierra Vista,AZ
Summary
Reliable Manager with a strong work ethic and initiative. Known for exceeding company expectations and building productive relationships. Successful in fast-paced, deadline-driven environments, adept at managing goals and team development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RESTRAUNT MANAGER
Denny's Restaurant
Sierra Vista, ARIZONA
02.2022 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Completed variety of physical labor tasks.
- Performed cycle counts and physical inventory audits to ensure accuracy of inventory records.
- Documented inventory levels, shipments, and deliveries.
- Organized and maintained food truck inventory.
- Performed daily temperature checks of freezers and refrigerators and documented results.
- Ensured compliance with food safety regulations and standards.
- Conducted regular inspections of kitchen premises and equipment to identify potential risks and hazards.
- Performed internal audits to ensure that all processes were being followed correctly.
- Maintained compliance with standards by keeping documents, policies, and records current and accurate.
CUSTOMER SERVICE REP
XEROX
Bakersfield, CA
03.2014 - 07.2015
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided responsive assistance on incoming communication channels for enhancing customer experience
- Effectively addressed and resolved challenging customer issues with a composed approach.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Centennial High School
Bakersfield, CA06-2012
Skills
- Performance Management
- Strategic Planning
- Policy Implementation
- Workforce Management
- Brand Management
- Performance Evaluations
- Inventory accuracy
- Cost Control
- Food Safety
- Quality Assurance
- Multitasking and Organization
- Team Collaboration and Leadership
- Health Code Compliance
- BOH Operations
- ServSafe Certification
Certification
- FOOD PROTECTION MANAGER
Timeline
RESTRAUNT MANAGER
Denny's Restaurant
02.2022 - Current
CUSTOMER SERVICE REP
XEROX
03.2014 - 07.2015
High School Diploma -
Centennial High School