Alexis Kirch
Venetia,PA
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
02.2022 - Current
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Increased employee retention by fostering a positive, supportive work atmosphere.
Employee Trainer
Chipotle
07.2020 - 01.2022
- Improved employee performance by developing and implementing customized training programs.
- Enhanced company productivity by identifying knowledge gaps and providing targeted training sessions.
- Boosted employee engagement with interactive workshops and team-building exercises.
- Streamlined onboarding processes for new hires, reducing time-to-productivity ratios.
Employee
Dairy Queen Grill & Chill
04.2019 - 04.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Peters Township High School
McMurray, PA06.2022
Skills
- Training Materials
- Coffee Expertise
- Health Codes Compliance
- Leadership Experience
- Order Taking
- Recipe Creation
- Health and Safety Compliance
- Sales Expertise
- Performance Monitoring
- Conflict resolution
- Sales promotion
Accomplishments
In high school, I was involved in the marching band, holding the role of clarinet section leader for 2 years and drum major for one. During these positions, I had to lead several different groups of people, having to solve different problems and learn/memorize different types of music. As drum major, I had to be in charge of over 100 people, while also interacted with different adults and teachers.
Throughout high school, I was consistently of the honors role or high honors role earning a cord for graduation and receiving a scholarship for my high ACT score.
Affiliations
- I also volunteered my time as a member of the National Honors Society. I also volunteered my time outside of school at the South Hills Pet Rescue every weekend.
Timeline
Barista Trainer
Starbucks
02.2022 - Current
Employee Trainer
Chipotle
07.2020 - 01.2022
Employee
Dairy Queen Grill & Chill
04.2019 - 04.2020
High School Diploma -
Peters Township High School