Alexis Accornero
Stephenson,VA
Summary
Energetic and Accomplished Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Committed to excellent member service and representing the code of ethics in day to day duties.
Overview
8
8
years of professional experience
Work History
Food Court Supervisor
Costco
01.2024 - Current
- Championed continuous improvement initiatives aimed at enhancing operational efficiency across all aspects of Food Court Supervisor role.
- Conducted regular equipment maintenance checks to ensure optimal performance, minimize downtime, and prolong lifespan of appliances.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maintained high standards of cleanliness and sanitation in food court, ensuring compliance with health regulations.
- Monitored food inventory and supplies to prevent waste.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Conducted regular performance reviews for staff members, identifying opportunities for professional development and growth within company.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Fostered inclusive workplace culture that valued teamwork, open communication channels amongst employees.
- Monitored food preparation, production, and plating for quality control.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Front End Supervisor
Costco
12.2021 - 01.2024
- Maintained clean and organized front-end area to ensure pleasant shopping experience for customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in team environment.
Service Deli Clerk
Costco
06.2019 - 12.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Made food according to standard recipes with requested changes for customer satisfaction
Food Court Employee
Costco
05.2018 - 06.2019
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Notified supervisors about production problems and helped identify and correct concerns.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Conducted frequent cycle counts and inventory audits to verify accuracy of computer records.
- Identified source of equipment malfunctions by using various troubleshooting methods.
- Created excellent kitchen experience to cultivate customer loyalty and retention.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged repeat business
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
Store Manager
Dunkin Donuts
01.2016 - 05.2018
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Drove team success by quickly completing assigned tasks.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Rotated merchandise and displays to feature new products and promotions.
- Reported issues to higher management with great detail
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Dance Teacher/ Co Dance Director
Rhythm Studio
Winchetser, VA
2011 - Current
- Encouraged creativity through improvisation exercises and composition assignments, allowing students to express themselves artistically beyond traditional technique instruction.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
- Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
- Increased enrollment in school's dance program through community outreach initiatives and public performances.
- Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Met needs of different students by adapting teaching materials and methods.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Planned routines for recitals and performances.
- Designed and implemented activities to help students explore and develop interests.
- Implemented injury-prevention techniques into daily warm-ups and stretches to promote healthy dancing habits among students.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Organized activities to promote learning and increase student enjoyment.
- Provided private lessons for advanced dancers seeking more specialized instruction or audition preparation assistance.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Created safe and inclusive environment where students felt comfortable expressing themselves through dance, regardless of their background or experience level.
Education
Food Safety Level 2 Certified
02.2024
Leadership 101 Training
2024
Supervisor in Training (Meat Department)
2023
Supervisor in Training (Merch)
2021
High School Diploma -
James Wood High School
Winchester, VA06.2014
Skills
- Customer Service
- Active Listening
- Written and Verbal Communication
- Coaching and Mentoring
- Team Leadership and Supervision
- Attention to Detail
- Focus Group Coordination
- Employee Scheduling
- Problem-Solving
- Multitasking
- Excellent Communication
Timeline
Food Court Supervisor
Costco
01.2024 - Current
Front End Supervisor
Costco
12.2021 - 01.2024
Service Deli Clerk
Costco
06.2019 - 12.2021
Food Court Employee
Costco
05.2018 - 06.2019
Store Manager
Dunkin Donuts
01.2016 - 05.2018
Dance Teacher/ Co Dance Director
Rhythm Studio
2011 - Current
Food Safety Level 2 Certified
Leadership 101 Training
Supervisor in Training (Meat Department)
Supervisor in Training (Merch)
High School Diploma -
James Wood High School