Alexis Kizer
Texas City
Summary
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Policy Holder Service Representative
ManhattanLife Insurance Company
06.2022 - 08.2024
- The direct person of contact for clients, agents and management that needed assistance with making changes to an application or an existing health insurance policy. Managed a team that was responsible for the highest volume of requests for the top product sold at the company.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
Certified Nutrition Assistant
Houston Methodist Hospital
03.2021 - 05.2022
- Assisted patients with meal plan development, addressing individualized dietary requirements.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
Chiropractic Assistant
Gateway Chiropractic
10.2020 - 01.2021
- Verifying insurance and updating the status of insurance claims, including communication with insurance companies
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Hostess/Cashier/Baker
The Cheesecake Factory
08.2017 - 09.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School -
Clear Creek High School
League City, TX05.2017
Skills
- Account management
- Data entry
- Team development
- Insurance Verification
- Spreadsheets
- Medical Scheduling
- Microsoft Excel
- Documentation
- Customer support
- Organization
Awards
Employee of the Month - August2017, Employee of The Month - August2019
Timeline
Policy Holder Service Representative
ManhattanLife Insurance Company
06.2022 - 08.2024
Certified Nutrition Assistant
Houston Methodist Hospital
03.2021 - 05.2022
Chiropractic Assistant
Gateway Chiropractic
10.2020 - 01.2021
Hostess/Cashier/Baker
The Cheesecake Factory
08.2017 - 09.2020
High School -
Clear Creek High School
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