Alexis Klotz
Phelps
Summary
Diligent housekeeper with a solid background in maintaining clean and organized environments. Proven ability to handle cleaning tasks efficiently and improve overall cleanliness standards. Expertise lies in using cleaning equipment and chemicals safely, as well as following established protocols. Experienced in managing front desk activities and maintaining a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles enhances visitor experiences.
Overview
13
13
years of professional experience
Work History
Cleaner
Wisconsin Maid Cleaning Service
04.2023 - 01.2025
- Keep storage areas and carts well-stocked, clean, and tidy
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
- Dust and polish furniture and equipment
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors
- Sort, count, and mark clean linens and store them in linen closets
- Assign duties to other staff and give instructions regarding work methods and routines
- Move and arrange furniture and turn mattresses
- Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions
- Wash dishes and clean kitchens, cooking utensils, and silverware
- Run errands, such as taking laundry to the cleaners and buying groceries
Receptionist
Lumber Jacks Tree Service
01.2012 - 04.2022
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Hear and resolve complaints from customers or the public
- File and maintain records
- Receive payment and record receipts for services
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Process and prepare memos, correspondence, travel vouchers, or other documents
- Keep a current record of staff members' whereabouts and availability
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Phelps High School
Phelps, WI06-2011
Skills
- Answering calls
- Invoice processing
- Deep Cleaning
- Cleaning and sanitizing
- Customer service
- Reliability and punctuality
- Problem-solving
- Efficient cleaning techniques
- Attention to detail
Timeline
Cleaner
Wisconsin Maid Cleaning Service
04.2023 - 01.2025
Receptionist
Lumber Jacks Tree Service
01.2012 - 04.2022
High School Diploma -
Phelps High School
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