Alexis Knight
Goose Creek,SC
Summary
Dynamic and dedicated professional with extensive experience as a restaurant server and crew trainer, complemented by a robust musical background in band and orchestra. Proven leadership skills as a drum major and multi-instrumentalist with a track record of achieving high-level musical accolades. Selected for all-state bands, advanced to round two of the Governor's School for the Arts (GSA), and served as principal oboist in high school band, Central Kentucky Youth Orchestra, and the KMEA District 7 symphonic band. Recent Magna Cum Laude graduate and a proud military spouse, bringing resilience, adaptability, and a strong work ethic to any role.
Overview
2
2
years of professional experience
Work History
Server
Skyline Chili
08.2023 - 03.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Crew Trainer
McDonald's
02.2023 - 08.2023
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Mentored junior employees to improve performance, food safety, and customer service.
Restaurant Hostess
Cracker Barrel Restaurant
08.2022 - 02.2023
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
High School Diploma -
Scott County High School
Georgetown, KY05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Creativity
Timeline
Server
Skyline Chili
08.2023 - 03.2024
Crew Trainer
McDonald's
02.2023 - 08.2023
Restaurant Hostess
Cracker Barrel Restaurant
08.2022 - 02.2023
High School Diploma -
Scott County High School
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