Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Alexis Koleff

Waco,TX

Summary

Dynamic Assistant Manager at LoveSac with a proven track record in driving sales growth and enhancing customer satisfaction. Skilled in team leadership and project management, I successfully implemented training programs that boosted employee performance and retention. Recognized for optimizing inventory management, I consistently achieved operational excellence while fostering a collaborative work environment.

Overview

16
16
years of professional experience

Work History

Assistant Manager

LoveSac
05.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.

Alterations District Specialist

David's Bridal
10.2014 - 05.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Facilitated workshops for professional development of junior staff members.
  • Designed employee recognition program that improved morale and reduced turnover.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Developed training materials to enhance staff proficiency and productivity.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Sales Manager

Victoria's Secret & PINK
04.2011 - 10.2014
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Costume Shop Manager

Playhouse on the Square
05.2009 - 08.2010
  • Trained staff in sewing techniques, patternmaking, and alterations for high-quality costume construction.
  • Achieved seamless transitions during quick changes by designing functional costumes that facilitated quick adjustments backstage.
  • Developed strong relationships with vendors, negotiating favorable pricing on fabrics and supplies for the costume shop.
  • Implemented quality control measures to ensure costumes met performance standards and durability requirements.
  • Consistently met project deadlines through efficient time management strategies and delegating tasks appropriately among staff.
  • Oversaw budget management for the costume department, effectively allocating resources while minimizing costs.
  • Improved costume production efficiency by streamlining processes and implementing new organizational systems.
  • Supervised a team of costumers to create cohesive designs across productions while maintaining individual character integrity.
  • Contributed to a positive, creative work environment by fostering collaboration and open communication among team members.
  • Streamlined rental process for external clients by creating an organized system cataloging available costumes.
  • Collaborated with directors and designers to create visually stunning costumes that aligned with artistic vision.
  • Managed inventory and purchasing for costume materials, ensuring timely deliveries and cost-effective solutions.
  • Mentored junior staff members in professional development opportunities within the industry, fostering growth of skills and expertise in costume design.
  • Coordinated fittings and adjustments with actors, ensuring optimal comfort and appearance on stage.
  • Expanded Costume Shop''s reputation within local theater community through effective networking efforts and participation in industry events.
  • Maintained a clean, safe, and organized workspace, contributing to increased productivity among team members.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

Associate of Arts - Theater Arts & Fine Arts, Dual Studies

McLennan Community College
Waco, TX

Bachelor of Fine Arts - Costume Design And Technology

University of Mississippi
University, MS
05.2009

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Problem-solving
  • Staff training and development
  • Goal setting
  • Workload management
  • Conflict resolution
  • Team building
  • Retail operations
  • Operations management
  • Recruiting and interviewing
  • Customer relationship management (CRM)
  • Sales growth
  • Employee performance evaluation
  • Project management abilities
  • Cost control
  • Project management
  • Business administration
  • Contract management
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Workplace safety compliance
  • Recruitment and hiring
  • Product and service sales
  • Sales forecasting
  • Adobe creative suite (photoshop, illustrator, dreamweaver)
  • Computer skills
  • Multitasking Abilities
  • Organizational skills
  • Active listening

Timeline

Assistant Manager

LoveSac
05.2023 - Current

Alterations District Specialist

David's Bridal
10.2014 - 05.2023

Sales Manager

Victoria's Secret & PINK
04.2011 - 10.2014

Costume Shop Manager

Playhouse on the Square
05.2009 - 08.2010

Associate of Arts - Theater Arts & Fine Arts, Dual Studies

McLennan Community College

Bachelor of Fine Arts - Costume Design And Technology

University of Mississippi

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Alexis Koleff