Alexis Kouassi
Lynnwood,WA
Summary
Dedicated and detail-oriented professional in risk analysis, compliance, and privacy. Seeking an Entry Level GRC Analyst position to contribute skills and knowledge in ensuring organizational security and regulatory compliance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Relationship Banker
Bank of America
Seattle, WA
06.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
Direct Support Professional
Sunrise Service
Everett
07.2021 - 07.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
IT Security Certification in Governance, Risk and Compliance (GRC)/ Cybersecurity - GRC
Skillweed
Online07.2024
Bank Career Training Program Certificate - Banking And Financial Support Services
Banksworks
Seattle, WA05.2022
Bachelors of Economic Science & Development Degree -
University of BOUAKE
Ivory Coast07.2012
High School Diploma -
Edmonds College
Edmonds, WA05.2021
Skills
- Bilingual, Fluent in English and French
- Business Development
- Policy development and implementation
- Decision-Making
- Project Management
- Data Research and Validation
- Process Improvements
- Data Processing
- Risk Analysis
- Report Preparation
- Workflow Analysis
- Compliance Analysis
- Strategic Planning
- Issue Identification
- Regulatory Compliance
- System Analysis
- Evidence-Based Decision Making
- Audit Support
- Multiple Priorities Management
- Trend Analysis
- Business Operations Analysis
- Risk Mitigation
- Deadline Adherence
- Incident Reporting
- Process enhancement
- Big Data Analytics
- Intrusion Detection
- InfoSec
- Data Analysis
- Problem-Solving
State
WA
Zip
98037
Corecompetences
- Risk Cybersecurity Analyst
- GRC Analyst
- Risk Management
- Regulatory Compliance
- Policy Development
- Internal Audits
- Incident Management
- IT Risk Analyst
- Third Party Risk Analyst
- Ai compliance Analyst
- Business Continuity Planning
- Data Privacy Officer
City
Lynnwood
Timeline
Relationship Banker
Bank of America
06.2022 - Current
Direct Support Professional
Sunrise Service
07.2021 - 07.2022
IT Security Certification in Governance, Risk and Compliance (GRC)/ Cybersecurity - GRC
Skillweed
Bank Career Training Program Certificate - Banking And Financial Support Services
Banksworks
Bachelors of Economic Science & Development Degree -
University of BOUAKE
High School Diploma -
Edmonds College