Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Lanzetti

Annandale,VA

Summary

I lead with a proven track record at Burberry, with hands on experience in excelling in customer service and team leadership. I thrive on strategic planning and relationship building, consistently achieving sales goals while fostering a collaborative team environment. I've been recognized for developing elite client relationships and enhancing team productivity through creative and affective training and support. I am eager to contribute to team success and thinking creatively to ensure a fresh perspective so we are always learning and adapting. With a results-oriented mindset, I am committed to making meaningful contributions and advancing organizational goals.

Overview

12
12
years of professional experience

Work History

Service Lead

Burberry
03.2024 - Current


  • Creatively plans briefs and trainings for the store based on monthly, weekly, and daily focuses.
  • Skilled at working independently and collaboratively with the team for projects, outreach, and activities.
  • Assesses reports to identify team opportunities and successes.
  • Assists with day-to-day managerial operations, while working efficiently and productively with all team members.
  • Consistently develops and maintains courteous and effective working and client relationships.
  • Maintains overall top three sales in store while also team selling with team members for additional conversion.
  • Exemplifies successful and lasting client relationships with multiple elite clients.
  • Constantly learns and enforces store policies.
  • Affectively and confidently overcomes escalated client issues.

Visual Merchandising Associate

Burberry
02.2019 - 03.2024
  • Held over a million dollar book, while executing additional managerial and visual merchandising duties.
  • Styled mannequins and clients consistently to build trust in the fitting room during client experiences.
  • Fostered a top client that was sent to London to see the runway show.
  • Optimized window displays for maximum visibility, attracting customers and driving foot traffic into the store.
  • Contributed to positive team morale by fostering a collaborative atmosphere among the team, leading to increased productivity levels overall.
  • Created and executed floor plan development and monthly floor refreshes.
  • Collaborated with store management to develop product placement strategies based on department performances.
  • Analyzed reports and customer feedback to develop creative solutions to improve customer experience.
  • Evaluated store performance and made recommendations for changes to optimize sales.

Client Advisor

Burberry
03.2017 - 02.2019
  • Quickly trusted to assist in training new team members, sharing best practices, and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive outreach.
  • Maintained in-depth knowledge of industry trends and products, ensuring ability to confidently speak to client needs and wants.
  • Developed strong rapport with clients through active listening and planning special events for clients based on knowledge.
  • Trained to do certain managerial procedures based on store needs.
  • Participated in team meetings and training sessions regularly for continuous development.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Sales Lead

Coach
06.2015 - 04.2017
  • Trained, coached, and mentored new sales associates and key holders.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Facilitated trainings based on opportunities and mastering skills.
  • Consistently met and exceeded sales targets for the store.

Sales Associate

Coach
08.2013 - 07.2015
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by maintaining a high level of product knowledge and creative strategies.
  • Collaborated with team members to achieve monthly sales targets.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.

Education

Bachelor of Arts - Visual Merchandising

University of South Carolina
Columbia, SC
05-2015

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Staff training and development
  • Complex Problem-solving
  • Goal setting
  • Relationship building
  • Strategic planning
  • Project planning
  • Policy and procedure development

Timeline

Service Lead

Burberry
03.2024 - Current

Visual Merchandising Associate

Burberry
02.2019 - 03.2024

Client Advisor

Burberry
03.2017 - 02.2019

Sales Lead

Coach
06.2015 - 04.2017

Sales Associate

Coach
08.2013 - 07.2015

Bachelor of Arts - Visual Merchandising

University of South Carolina

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