Alexis Larson
Fayetteville,TN
Summary
Efficient secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
9
9
years of professional experience
Work History
Dental Receptionist/Treatment Coordinator
Diamondhead Dental Care
Honolulu, HI
03.2022 - Current
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided support with front office duties such as photocopying documents or scanning files.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- I answered and managed incoming emails.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Communicated with patients with compassion while keeping medical information private.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Assisted patients in understanding their care plans and dental health options.
Shift Supervisor
Dipped By Dee
Honolulu, HI
08.2019 - 02.2022
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques to meet revenue targets.
Animal Boarding Receptionist
Mugu's Pet Resort
St. Marys, GA
04.2016 - 12.2016
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
Some College (No Degree) - Nursing
College of Coastal Georgia
Brunswick, GASome College (No Degree) - Radiology
Kapi'olani Community College
Honolulu, HISkills
- Dental staff support
- Patient services
- Team collaboration
- Insurance verification
- Adept at multi-line phones
- Financial plan options
- Phone and email etiquette
- Excellent multitasking capability
- Verbal and written communication
- Appointment scheduling
- Patient relations
- HIPAA compliance
- Records management
- Mail sorting and distribution
- Patient file management
References
Rogelyn Honrales
- (808)798-0353 HST
- rogelyn.hnrles@gmail.com
Victoria Simpson
- (808)781-1806 HST
- victoria.dhdc@gmail.com
Michael Costello
- (706)699-4200 EST
Timeline
Dental Receptionist/Treatment Coordinator
Diamondhead Dental Care
03.2022 - Current
Shift Supervisor
Dipped By Dee
08.2019 - 02.2022
Animal Boarding Receptionist
Mugu's Pet Resort
04.2016 - 12.2016
Some College (No Degree) - Nursing
College of Coastal Georgia
Some College (No Degree) - Radiology
Kapi'olani Community College
Similar Profiles
Alexis FisherAlexis Fisher
Account Executive at Diamondhead Dental LabAccount Executive at Diamondhead Dental Lab
Megan DahlkeMegan Dahlke
Veterinary Technician at Animal Hospital Of DiamondheadVeterinary Technician at Animal Hospital Of Diamondhead
Shivam JhanjiShivam Jhanji
Dental Hygienist at Smile Care Dental Centre and Vimy Dental Care centreDental Hygienist at Smile Care Dental Centre and Vimy Dental Care centre
Abigail OgleAbigail Ogle
Student Intern at ETSU Athletic TrainersStudent Intern at ETSU Athletic Trainers
John Mark PiggJohn Mark Pigg
Critical Care Paramedic at Maury Regional Medical CenterCritical Care Paramedic at Maury Regional Medical Center