Alexis Lassen
Santaquin,UT
Summary
Lead Hostess and Certified Trainer at Olive Garden Restaurant, adept in team management and staff training, enhanced guest satisfaction through exceptional communication and hospitality. Spearheaded a culture of teamwork, significantly improving service standards and operational efficiency. Demonstrates a strong blend of leadership and adaptability, ensuring high-quality customer experiences.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
3
3
years of professional experience
Work History
Lead Hostess/Certified Trainer
Olive Garden Restaurant
03.2024 - Current
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Cashier/Shipment Director
Good Earth Markets
10.2023 - 03.2024
- Managed cash register operations, ensuring accurate transactions and efficient checkout processes.
- Improved customer experience by assisting with product inquiries and quick checkout.
- Handled customer payments and provided change for fast and smooth transactions.
- Enhanced store's image by maintaining a clean and organized checkout area.
- Coordinated with store departments to restock items, maintaining product availability.
- Managed receipts and coupons, ensuring customers received discounts and promotions.
Lead Hostess/Certified Trainer
Olive Garden Restaurant
02.2022 - 10.2023
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier/Customer Service Representative
Farr Better Ice Cream
09.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
High School Diploma -
Tintic High School
Eureka, UT05-2021
Skills
- Exceptional communication
- Phone etiquette
- Food safety awareness
- Team management
- Staff training
- Seating arrangements
- Check payment processing
- Hospitality and accommodation
- Warm and friendly
- Flexible and adaptable
- Reliable and trustworthy
- Teamwork and collaboration
Timeline
Lead Hostess/Certified Trainer
Olive Garden Restaurant
03.2024 - Current
Cashier/Shipment Director
Good Earth Markets
10.2023 - 03.2024
Lead Hostess/Certified Trainer
Olive Garden Restaurant
02.2022 - 10.2023
Cashier/Customer Service Representative
Farr Better Ice Cream
09.2021 - 02.2022
High School Diploma -
Tintic High School
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