Alexis Laurenceau
Brentwood,NY
Overview
56
56
years of professional experience
Work History
Client Service Officer
Citibank
07.1967 - 06.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Accepted and processed some payments, confirm receipts, updated accounts when possible.
- Communicated with clients regarding account services, statements, and balances.
- Provided knowledgeable service and support for all customer needs.
- Schedule and meet and greet visiting client.
- Assisted with marketing projects.
- Delivered prompt service to prioritize customer needs
- Responded to customer requests, investigations, offering excellent support and tailored recommendations and resolved their inquiries and complaints quickly.
- Followed up with customers about resolved issued to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management, and order calls.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Client Service Representative
Citibank
02.1984 - 03.1993
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
Education
High School Diploma -
Walton High School
Bronx, NY05.1967
Skills
- Customer Service
- Complaint Investigation
- Strong Problem Solving Skills
- Problem Resolution
- Issue and Complaint Resolution
- Customer Account Management
Timeline
Client Service Representative
Citibank
02.1984 - 03.1993
High School Diploma -
Walton High School
Client Service Officer
Citibank
07.1967 - 06.2023