Alexis Leath
Athens,GA
Summary
Information Technology specialist with a Google IT Certification and pursuing a CompTIA Certification. I have experience in Streaming data with Apache Kafka with a Confluent Accreditation. I am in the process of obtaining an Apache Kafka Administrative Certification. I have experience in both customer service and IT help desk services. I am a part time student at the University of Georgia pursuing a degree in Computer Systems Engineering.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
University Of Georgia
Athens, GA.
08.2021 - 02.2024
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
- Developed customer service skills to effectively communicate with clients over the phone and through email.
- Installed applications on users' computers according to company standards.
- Resolved internet connection problems for users both inside and outside of the office network.
- Performed daily system checks to ensure optimal performance of all computer systems.
- Tested application compatibility with various operating systems prior to installation on client machines.
- Upgraded existing hardware components as per company needs.
- Managed inventory of IT equipment and supplies; reordered when necessary.
- Conducted regular maintenance tasks such as virus scans and disk defragmentation for client machines.
- Ensured compliance with security policies regarding data protection and access control.
IT Specialist
Pine Mountain Regional Lib Sys
Manchester, GA
05.2019 - 07.2021
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Assisted with network infrastructure design and implementation.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Performed regular maintenance checks on computer hardware components.
- Monitored system performance to ensure optimal operations.
Education
Bachelor of Science - Computer Engineering Technology
University of Georgia
Athens, GA05-2026
Skills
- Remote Support
- Software Installation
- Active Directory
- Device management
- Powershell
- SQL
- Apache Kafka
- Slack
- Terminal
- Linux
- Windows
- IT Operations/Management
- Data Management
- Event Ticketing
- Software/Hardware Repair
- Data Mining
Certification
- Google IT Certification March 2024
- Confluent Accreditation June 2024
Timeline
IT Technical Support Intern
University Of Georgia
08.2021 - 02.2024
IT Specialist
Pine Mountain Regional Lib Sys
05.2019 - 07.2021
Bachelor of Science - Computer Engineering Technology
University of Georgia