Alexis Lecuyer
Exeter,NH
Summary
Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
8
8
years of professional experience
Work History
Server/Assistant Manager
Ore Nell's
08.2019 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Monitored server performance and provided feedback to enhance server delivery.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Barista
KB's Bagels And Java
03.2017 - 08.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Food Service Worker
The JuiceBox
05.2015 - 03.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
No Degree - Psychobiology
Emmanuel College
Boston, MANo Degree - Psychology
University of New Hampshire
Durham, NHHigh School Diploma -
Exeter High School
Exeter, NH06.2017
Skills
- Server Management
- Overseeing Personnel
- Customer Experience
- Customer Engagement
- Organizing and Prioritizing
- Performance Strategies
- Expectation Setting
- Teamwork and Collaboration
- Production Efficiency
- Calm and Pleasant Demeanor
- Strategic Planning
- Anticipating Problems
Timeline
Server/Assistant Manager
Ore Nell's
08.2019 - Current
Barista
KB's Bagels And Java
03.2017 - 08.2019
Food Service Worker
The JuiceBox
05.2015 - 03.2017
No Degree - Psychobiology
Emmanuel College
No Degree - Psychology
University of New Hampshire
High School Diploma -
Exeter High School
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